Financial Services & Insurance | Outsourcing Center

Cost vs. Value of Using an Outsourcing Consultant

Ben Trowbridge

If I had to do it over again, I would change....is the lament of many executives structuring outsourcing agreements. We interviewed six who were satisfied with the plans they made. They shared a common approach: they used an advisor.

Outsourcing Keeps the Wheels of Progress on Track in the UK

Outsourcing Center, Kathleen Goolsby, Senior Writer

National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.

Is There Life After Signing a Long-term Outsourcing Contract?

Outsourcing Center, Kathleen Goolsby, Senior Writer

Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees

What Runs Through the Veins of a Successful Outsourcing Relationship?

Outsourcing Center, Kathleen Goolsby, Senior Writer

What happens after your ERP implementation or other IT initiative stalls or worse, fails? Here's how a leading company successfully recovered from such a situation in rapid time and came out even stronger than planned.

Managing the Complex Logistics of Global Trade

Outsourcing Center, Kathleen Goolsby, Senior Writer

Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here's what one of the world's leading companies did to achieve its objectives in this mission-critical function.

Cheaper, Faster System Development Using Offshore Outsourcing

John Harney, Business Writer

Unfortunately, many people are out of work in today's economy. The state of New Mexico outsourced its IT to update its unemployment benefits system, making the already painful process much easier.

Investment Yield at London Stock Exchange

Outsourcing Center, Kathleen Goolsby, Senior Writer

Gaining access to world-class IT infrastructure and processes can transform business operations, but the London Stock Exchange learned that strategic management of the outsourcing relationship can achieve higher value in competitive advantage goals.

Real Estate Firm Makes Better Investments By Outsourcing Accounting

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Jimmy Hanson wanted to invite institutional investors to invest in his real estate management company. But he needed to revamp his accounting systems to meet their reporting needs. DTO's real estate division solved his problem.

Deciding What to Keep and What to Outsource in an HR Transaction

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The conservative BMO Financial Group found it had to adapt to the brave new world of banking. BMO outsourced all its HR transaction processes to Exult so it could concentrate on strategic HR issues. That was the easy part. Deciding

Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist

George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP

Toronto outsourcing attorney George Atis lists six items U.S. attorneys must consider if their American clients are working in Canada. Cross-border outsourcing transactions are more difficult than they look.

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