Financial Services & Insurance Archives

Lockheed Martin Hits Home Run

Outsourcing Center, Kathleen Goolsby, Senior Writer

The U.S. Chamber of Commerce was ready to part ways with its service provider. Lockheed Martin was able to take over the hardware and software from its predecessor in less than six weeks. Lockheed's willingness to partner made this relationship

General Motors Drives e-Vehicle

Outsourcing Center, Kathleen Goolsby, Senior Writer

When GM realized it wasn't making the best use of its enterprise marketing dollars and customer services, it came up with a unique strategy. But to ensure success in achieving enterprise-wide value, the strategy required outsourcing.

Financial Institution Outsourcing: Managing the Risks

Thomas J. Smedinghoff, Partner, and Creighton R. Meland, Jr., Partner, Baker & McKenzie, Chicago, Illinois

In the Bible, Cain insisted he was not responsible for his brother's actions. That's not true if you are a financial institution. Banks, savings and loans and credit unions are still responsible for the actions of their service providers. Two

Outsourcing Allows British Banks to Check Out of Check Processing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Two big banks in England needed to upgrade their check clearing operations. But they didn't want to invest in the process due to falling volumes. Outsourcing helped them gain access to new technology as well as lower costs.

Trust Nobody; Train Everybody

Outsourcing Center, Kathleen Goolsby, Senior Writer

Serious legal consequences can result from employees' lack of awareness of new procedures for privacy and security issues due to HIPAA. But implementing the policies and educating employees is costly and requires expertise. One outsourcer, however, has a unique, low-cost,

Outsourcing Long-Term Care Policy Administration Allows Entry in the Short Term

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Baby boomers, concerned about protecting their financial assets, are looking at long term care policies to help defray that cost. Insurance companies expect sales volumes to grow. They are turning to suppliers like EDS to be ready when the boom

The Art of Fulfillment

Outsourcing Center, Kathleen Goolsby, Senior Writer

Finding top talent for sales support and fulfillment is always a challenge. Spherion helped the second largest check printing company in the U.S. man its sales resource center. In addition to great customer service, the buyer was finally able to

Outsourcing: Dynamo for Transformation

Outsourcing Center, Kathleen Goolsby, Senior Writer

Total integration after mergers/acquisitions is difficult to achieve...but IBM knows how to do it, no matter how complex it appears to be.

Rx for Secure Patient Data Collection

Jerri L. Ledford, Business Writer

Outsourcing patient data must satisfy a hospital's stringent security requirements. One ASP has developed a prescription for protecting patient data on the Web.

Smoothing Over the Privacy Potholes in BPO Outsourcing

Rebecca S. Eisner, Partner, Mayer, Brown, Rowe & Maw

New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here's why.

Industries

Services

Cybersecurity

Shared Services

Industry

Services

Cybersecurity

Shared Services

Research & Insight