Financial Services & Insurance Archives

Value Drivers

John Higgins, Senior Consultant

In difficult economic times, corporations seek to improve their financial performance. One way to do this is to understand value creation. This is a technique that helps companies improve their product quality, financial performance, customer satisfaction or time to market.

Through the Looking Glass, Brightly?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

We are at an interesting crossroads. The market is still tracking the promise of the ASPs although at a difference pace than we predicted earlier, adds Sanjay Katyal, senior director, marketing for PeopleSoft eCenter in Pleasanton, California.

Beyond our Shining Seas

Outsourcing Center, Kathleen Goolsby, Senior Writer

To succeed in the United States, you have to do everything right from A - M. But to go international, you have to do everything right from A - Z. A lot of factors come into play that are not

How to Preserve Outsourcing Relations in the Midst of a Merger

Joyce Ahlering

When two companies merge, a flurry of negotiation begins. Often watching from the sidelines are clients whose outsourcing relationships can be hacked away in no time by the acquiring company's executive sword. How can you salvage outsourcing relationships in the

Just What the Doctor Ordered

Outsourcing Center, Kathleen Goolsby, Senior Writer

As healthcare professionals strive to focus on their core competencies and become more efficient and cost-effective, they turn to outsourcing as a solution. Buenaventura Medical Group (BMG), a 50-doctor, multi-specialty group with five locations and 100,000 patients, made that decision

Straight From the Horse’s Mouth

Outsourcing Center, Kathleen Goolsby, Senior Writer

Straight From the Horse's Mouth: President Bush's Outsourcing Initiatives - Will Bush's campaign promises become more than notions? A February 14, 2001 memo from the Office of Management and Budget (OMB) chief told agency leaders to expand outsourcing and advance

Buyer Beware

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyer Beware: Nine Ways to Protect Your Interests - Outsourcing experts have seen the good, the bad and the ugly. Here are nine rules of the road to increase the odds of outsourcing success.

Hays Sinks Its Teeth Into Document Processing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Dental offices in Great Britain often are equipped with the newest technology to make dental care as painless as possible. However, dentists were waiting a painfully long time to get paid by the Dental Practice Board (DPB), a governmental agency

Swan Saga

Outsourcing Center, Kathleen Goolsby, Senior Writer

When CNA Insurance, a business-to-business property and casualty insurer, paddled fast but still encountered a weight that kept it from soaring toward its goals, it hired the wings of Hewitt Associates as its human resources outsourcer in 1998 and really

An ASP Plays Doctor with Database Health

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

dbDoctor has reengineered the database monitoring process for Oracle and Sun Microsystems systems. 'Databases touch each and every facet of your business. When they go down, all hell breaks loose and losses immediately start to accumulate,' says Michael Misheff, vice

Industries

Services

Cybersecurity

Shared Services

Industry

Services

Cybersecurity

Shared Services

Research & Insight