IT Infrastructure & Applications

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has

How Process Rigor Helped Sun Microsystems Innovate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

During the transition CSC had to move 55 percent of Sun's application development offshore, hire 450 employees in India during a national boom, and build two data centers in 60 days. Sun Microsystems expected CSC to produce immediate productivity gains

Outsourcing Speeds, Standardizes, and Automates Routine Marketing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Don't fire your ad agency, but do consider outsourcing any marketing function you can reduce to a template. Learn how technology provides real numbers for smarter marketing decisions.

How to Manage an Offshore Relationship During a Recession

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Four managerial concerns arise during a recession, which significantly impact the buyer and provider. A Stanford academic shares mitigation techniques.

Facilities Management Outsourcing: How to Build a Winning Global Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Every penny counts. CA restructured 30 offices worldwide in just 90 days. The savings went to the bottom line when the company reported its year-end results to Wall Street.

How to Manage and Mitigate Offshore Risks

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.

How Changes in the Market Changed the Face of Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here's what buyers and suppliers need to know in today's brave new ITO world.

How Sending Work to India and China Helped a Company Meet Customer Requests Quickly

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

USA Technologies had been sending its development work to China. This time it added India to the mix. The result: it cut time to market in half and enjoyed savings of 40 percent.

A Small Business Competitive Advantage: Outsourced Finance and Accounting Solution

Outsourcing Center, Kathleen Goolsby, Senior Writer

A lot of small business owners are great at their business but not at handling their finance and accounting processes. This causes them to make poor decisions that could sink their business. Here's a flexible outsourced solution for this process,

Teaming with the Right Provider Enables Application Developer to be First to Market

Outsourcing Center, Bruce McCracken, Business Writer

Mitek Systems had a great idea: the applications developer wanted to turn camera phones into scanning devices so customers could make payments and deposit checks. However, the company lacked the internal staff to develop the application which had to work

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