IT Infrastructure & Applications

Are You Ready to Let a Supplier Deliver Converged Voice and Data Services?

Richard Sealy, Consultant

Today outsourcers can merge voice and data into a single infrastructure. However, this new paradigm disrupts well-established conventions. Richard Sealy discusses what the next generation of telecom service outsourcing contracts must do.

An Outsourcer Helps an ICT Employer Keep Track of What’s on Employees’ Laptops

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

180 Connect has 500 laptops in the field. What happens to the data if a laptop is stolen? What's on those laptops anyway? The cable TV and satellite company outsourced to solve those problems.

iConnection Helps Companies Delete Email Woes

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Next January Microsoft is no longer offering standard support for Exchange 5.5. (i)Structure's new iConnection program manages that email program for you. It has upgraded virus protection and spam filters and guarantees email is available 99.99 of the time.

Synergies Drive Perot’s Offshore Acquisition and Create New Value Proposition in Outsourced Medical Billing Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Where Are They Now is a new Outsourcing Journal feature focusing on how outsourcing relationships evolve beyond their initial expectationss. In this first column, we explore an offshore medical billing value proposition that was so good Perot Systems Corporation reached

Want to Survive a Stay in the Hospital? Don’t Forget To Check Out its IT Outsourcer

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

More Americans die from medical errors in a hospital than from car accidents. El Camino Hospital cut its medication errors 20 percent through technology, thanks to its IT provider Eclipsys.

Small to Mid-Sized Businesses Turn to ASPs; Larger Enterprises Follow Their Lead

Outsourcing Center, Bruce McCracken, Business Writer

To paraphrase Mark Twain, the demise of ASPs has been greatly exaggerated. They are experiencing a remarkable resurgence, as enterprises small and large embrace their offerings. And one ASP, salesforce.com, just went public with the highest first-day price rise so

Three Suggestions for Successful ADM Offshoring From an Exec Who Learned the Hard Way

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

An executive of Business Engine, a software applications development firm, shares three secrets to successful software development using an Indian provider.

Consumer Services Firm Relies on Outsourcing for Critical Internal Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

No other firms have exactly the same residential services model as ServiceMaster, but the company competes with a myriad of local-market, mom-and-pop operations. It's a highly competitive market that allows almost no tolerance for cost increases - including the 15%

Outsourcing Conveniently Aligns Retailer’s Operations with Competitive Business Strategies

Outsourcing Center, Kathleen Goolsby, Senior Writer

A few years ago, the typical 7-Eleven® store had a myriad of electronic devices that were not connected. For example, cash registers were not linked to the fuel pumps, which forced clerks to manually enter fuel sales into the registers,

How Outsourcing Impacted a Company’s Entry into a New Market

Outsourcing Center, Kathleen Goolsby, Senior Writer

When Geographic Data Technology wanted to enter a new market, it turned to outsourcing to obtain the necessary resources. Its highly collaborative relationship with RMSI changed the buyer's business processes so it could compete in the new market. The result:

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