IT Infrastructure & Applications

ITO: An Industry in Transition

Outsourcing Center, Kathleen Goolsby, Senior Writer

Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore suppliers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.

Outsourcing to Rid Healthcare’s Pain

Outsourcing Center, Kathleen Goolsby, Senior Writer

Word of mouth in the healthcare industry has spread the message: outsourcing is the best medicine to address costs and government regulations.

What You Need to Know About IT Outsourcing Trends for 2003

Outsourcing Center, Kathleen Goolsby, Senior Writer

Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.

Shrinking Consumer Dollars Lead to Greater Interest in Retail Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.

How To Move From ‘It’s Not Possible’ To ‘It’s A Done Deal’

Outsourcing Center, Kathleen Goolsby, Senior Writer

Money is tight at most non-profits (and at corporations, too!). Antares helped the Ohio MS chapter upgrade its technology within its budget.

Aviation Outsourcing

R. Allen NaudÈ, Partner, Baker & McKenzie, Miami, Florida

Flexibility is an important piece of aviation outsourcing. Attorney R. Allen Naude of Baker & McKenzie shares do's and don'ts for airlines.

Outsourcing Provides Sweet Dreams Instead of Security Nightmares

Outsourcing Center, Bruce McCracken, Business Writer

Worried about IT security? Read how a service provider helped a health consortium close off targets of opportunity and cut its exposure.

The New Breed of Web Hoster

John Harney, Business Writer

Web hosters are now adopting many of the outsourcing service strategies of ASPs. One benefit: the provider doesn't have to compete on price.

Insuring A Process System for Independent Agents

Chris Pryer, Business Writer

USA Inc., composed of independent agents, wanted to concentrate on growth. Soon its IT department couldn't handle the volume. So it outsourced policy processing to RIS.

Anchor for Agility

Outsourcing Center, Kathleen Goolsby, Senior Writer

When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.

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