IT Infrastructure & Applications

Impact on Growth

Outsourcing Center, Kathleen Goolsby, Senior Writer

Unisys and First Travel Corporation: This is fascinating example of how an international IT company moved into BPO outsourcing. Outsourcing its back office gave First Travelcorp two strategic advantages: marketing muscle and cost flexibility. First, Travelcorp could provide new, sought

Taking Care of Business

Outsourcing Center, Kathleen Goolsby, Senior Writer

Here is a superb example of how two organizations took an immense challenge and succeeded. The scope of EDS's assignment was broad and pervasive: to take over the IT and some BPO functions for the Government of South Australia. The

On the Leading Edge

Outsourcing Center, Kathleen Goolsby, Senior Writer

Tony Macina, general manager for global service delivery for IBM Global Services, says that one of the most significant developments in the world of outsourcing for 2000 is that the motivation for outsourcing is changing...

Traveling the Path of Opportunity

Outsourcing Center, Kathleen Goolsby, Senior Writer

Brad Boston, executive vice president of Product Development and Delivery for Sabre, the world's leading provider of information technology (IT) for the travel and transportation industries, says Sabre aims to partner with its customers in developing technology that moves the

Future Sourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

As part of Professional Services at Compaq Computer Corporation, eBusiness Management Services (eBMS) is an Internet provider company. The company has managed the Microsoft network, including connecting more than 1,600 servers into its enormous server farm, for four years.

Overcoming the Inherent Gridlock in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

If you look at most traditional outsourcing contracts, says Ben Trowbridge of Ernst & Young, there are a number of built-in conflicts of interest in how they are priced and how they are structured. Trowbridge, who is responsible for the

In the Beginning…

Outsourcing Center, Kathleen Goolsby, Senior Writer

The creation of Sabre Inc., now the world's leading provider of information technology for the travel and transportation industries, did not stem from an intent to form a new outsourcing group. It became an outsourcer, says Robert L. Crandall, chairman

Flying High in Close Formation

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the world of travel reservations bookings, no name is better known than Sabre. It processes 40% of all reservations made in the world and links travelers to travel suppliers through more than 210,000 computers at travel agencies, airports and

Prescription for 24/7 Uptime

Outsourcing Center, Kathleen Goolsby, Senior Writer

Years ago, many organizations had software systems that were 'nice to have.' In today's world, though, we need systems to help us compete in the marketplace more effectively. Software systems now have a major impact on our business and enable

Supplier’s Services Silhouette BPO Trends

Outsourcing Center, Kathleen Goolsby, Senior Writer

Two current trends driving the growth of business process outsourcing (BPO) are the trend toward outsourcing of packaged software applications and the trend for end-to-end hosting management of those applications. Within BPO's segment of the outsourcing industry are such critical,

Industries

Services

Cybersecurity

Shared Services

Industry

Services

Cybersecurity

Shared Services

Research & Insight

Function