IT Infrastructure & Applications

Clean Technology Provides New Opportunities for Outsourcing Service Providers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Wipro Academic Thought Spot: A Discussion on Clean Technology with Rafiq Dossani, Senior Research Scholar at the Asia-Pacific Research Center, Stanford University. A Wipro Council for Industry Research Initiative Are there opportunities for outsourcing service providers to create new offerings

Outsourcing Engineering R&D Is Increasing Globally

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Indian service providers are investing in engineering labs where their scientists work on innovations and file for trademarks and patents. Global companies continue to outsource research and development. But these outsourcing relationships are different. Read how to make them successful.

New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility

Outsourcing Center, Kathleen Goolsby, Senior Writer

Today's contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from

Trends in Outsourced Business Transformation Include Hospitality Sector

Outsourcing Center, Kathleen Goolsby, Senior Writer

A significant trend for outsourcing in 2010 is that business transformation initiatives are on the rise. So are multisourcing environments. This article looks at these and other trends, implications, and recommendations.

In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings

Outsourcing Center, Bruce McCracken, Business Writer

Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn't want to spend a lot of capital. Hiring U.S. developers was not in the

Application Development Outsourcing Provides Transformation for Motorcycle Assembler in Latin America

Outsourcing Center, Bruce McCracken, Business Writer

Auteco Kawaski, a larger motorcycle assembler in Latin American, was unable to track the service and warranty records on individual bikes by either its 300 dealers or 350 service shops. A Colombian supplier, PSL, created the application to do just

Outsourcing Alleviates Logistical Growing Pains

Outsourcing Center, Bruce McCracken, Business Writer

Success threatened Wellington Technologies. The HP maintenance provider signed a big contract, but the scope of the win was beyond the capabilities of its existing parts delivery system. And the fact that its parts delivery agreement had penalties didn't help.

Application Management Outsourcing Services Provide Bigger Bang for the Buck

Outsourcing Center, Kathleen Goolsby, Senior Writer

Increased business agility is a big driver of the increase in application management outsourcing (AMO), notes Marc Schwarz, Senior Vice President and leader of the Oracle On Demand business. Businesses want to focus more of their resources on developing new

How Verticalization and Business Process Utilities Will Impact Outsourced Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the best quality and value-add, not just the best price. “Increased adoption of standardized solutions in outcomes-based models will drive outsourcing to become more utility based,”

What Companies Need to Understand about Outcome-Based Approaches in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Among the various changes that will impact outsourcing over the next five years, Don Schulman, General Manager of Finance and Administration at IBM, says the first will be a focus on outcomes-based pricing models. “Focusing on clients’ end-to-end processes, the

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