Function Archives

Lessons from the 2007 Outsourcing Excellence Awards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Common themes ran through the relationships of the Awards winners--whether the buyer was collecting child support payments in Louisiana, performing cardiac surgery in Boston, or supplying cell phone service to rural India. Peter Bendor-Samuel shares the lessons learned.

OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes.

RX for Healthcare Outsourcing Success: Abandon Traditional Roles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

No one wants to wait three months to be paid. The Department of Surgery outsourced its bill collection, which cut day in accounts receivable from 94 to 50. But the change wasn't easy; the two partners had to change how

Bharti Airtel, Nortel Innovate a Utility Computing Model to Influence Consumer Behavior

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Bharti Airtel is a fast-growing Indian telco. It felt labor costs in India were too expensive. It wanted to solve customer care issues at the machine. So it offshored its solution--to North America. The Indian company selected Nortel for its

The Story of a Turnaround: Before Outsourcing, a Key Division Struggled; Today It Excels

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Service was so poor with Aon's first outsourcing supplier that it was losing customers. Then it switched to Alfinanz, which had both IT and industry experience. Now Aon is so successful it is challenging its biggest competitors and winning most

ACS Helps a Louisiana Agency Weather the Storm

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

ACS collects child support payments for the state, which increased scope and added customer care. Soon after that transition, Hurricane Katrina hit. ACS went into overdrive to get child support payments to parents, many of whom had fled the state.

An Offshore Pioneer Shares Its Recipe for Long-Term Success

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This was one of the first North American offshoring relationships. Nortel outsourced to India in 1991 because it couldn't find enough employees with the specialized knowledge it needed. At same time, Wipro wanted to expand beyond India. The timing was

Mortgage Lender Saves 50 Percent on Staffing by Outsourcing Rekeying to India

John Harney, Business Writer

In 2005 the housing market was hot. Mortgage lenders received more applications than they could handle. But in Miami they were not getting motivated, dependable, high-quality staff to process mortgage applications and the attendant materials that accompanies them. Outsourcing to

Hosted ERP Suites Improve Front- and Back-Office Operations, Yield Dramatic Cost Savings for Smaller Manufacturers

John Harney, Business Writer

Since installed ERP systems are expensive, complex to deploy, and require dedicated IT resources to maintain, automating mission-critical systems for small manufacturers is a challenge. ProSoap found itself concentrating so much on our servers that we couldn't get on the

Evaluating Success in an Outsourcing Relationship

Outsourcing Center, Kathleen Goolsby, Senior Writer

Many companies don't achieve the anticipated outcomes in their outsourcing initiatives because they don't take the right steps up front. Here's how the fifth-largest homebuilder in the United States built an outstanding outsourcing relationship that produced the outcomes the client

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Lessons from the 2007 Outsourcing Excellence Awards

Mortgage Lender Saves 50 Percent on Staffing by Outsourcing Rekeying to India

Hosted ERP Suites Improve Front- and Back-Office Operations, Yield Dramatic Cost Savings for Smaller Manufacturers

Industries

Services

Industry

Services

Cybersecurity

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