Function Archives

Making an Outsourced Call Center Relationship Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US

How Outsourcing to China Rescued INVISTA

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

INVISTA, which owns brands like Lycra, had promised the industry an online fabric library. The CEO had sent letters to thousands of companies announcing the system would go live by October 4. In June it discovered its supplier was failing.

Supplier’s Prescription for Success: Deliver More and Serve as a Lifeline When Necessary

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What do you do when the hospital has a fiscal crisis and can't staunch the bleeding? Some suppliers would cut off the air supply when the money ran out. But not Eclipsys. It lowered its monthly fees until the hospital

Clinical Information System Implementations: A ‘Three-Way’ Street

Bruce Leshine, Jorden Burt LLP

The centerpiece of current healthcare information technology outsourcing initiatives is the buyer's decision to implement a new clinical information system. Attorney Bruce Leshine posits the best way to go about this is for the buyer, supplier, and CIS vendor to

Gaming Corporation Doesn’t Bet the House Because Its Supplier Checks Out Job Applicants

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

While honesty is a prized characteristic of any employee, it is an absolute necessity for employees of gaming companies. Here's how outsourcing helps Boyd Gaming deals with hiring challenges.

Behavioral Healthcare Provider Surgically Removes IT from HR Department by Outsourcing to an MSP

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A growing provider was able to cut its benefits costs by half yet double the quality of those benefits by outsourcing. That helped it recruit staff for its new locations.

The Romanian IT Outsourcing Industry: Stable of Freelancers for the Online Marketplaces

Ulad Radkevitch

Small-to-medium businesses in the US are turning to IT experts in Romania. Cost is not the only consideration. They say Romanians are harder working and more reliable with deadlines In addition, they didn't pester them with requests for payment before

Outsourcing Enables Traveling in All Directions

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the highly competitive travel and tourism industry, innovation and time to market with products and services are crucial to success. Small companies can compete with larger enterprises by outsourcing because it enables them to move beyond the constraints of

Solution Delivers High-Quality Customer Experience with Travel Agents

Outsourcing Center, Kathleen Goolsby, Senior Writer

Call centers can impact a travel agency's market share because of the large number of customer interactions. Yet a March study of North American consumers sounded an alarm for call centers that don't have the requisite technology to ensure satisfactory

Outsourced Travel Management: Value-Added Services Becoming Key Differentiator

John Harney, Business Writer

With competition intensifying, outsourced travel management providers are analyzing spend and integrating their tools with their buyers' back end systems to stand out from the pack, which now includes traditional procurement service providers.

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Making an Outsourced Call Center Relationship Work

Clinical Information System Implementations: A ‘Three-Way’ Street

Gaming Corporation Doesn’t Bet the House Because Its Supplier Checks Out Job Applicants

Behavioral Healthcare Provider Surgically Removes IT from HR Department by Outsourcing to an MSP

The Romanian IT Outsourcing Industry: Stable of Freelancers for the Online Marketplaces

Outsourcing Enables Traveling in All Directions

Solution Delivers High-Quality Customer Experience with Travel Agents

Outsourced Travel Management: Value-Added Services Becoming Key Differentiator

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