Function Archives

Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

At any given time of day, three ads for Cedars-Sinai Medical Center air on Los Angeles radio. The call to action is to phone a toll-free number. The hospital wants to make sure those calls are answered properly. So it

WestJet Lands Top Talent by Outsourcing Recruiting Software

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Westjet, Canada's largest low-cost airline, has grown 30-50 percent every year it has been in business. Outsourcing recruiting helped the airline keep up with its soaring staffing demands.

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Identity theft is one of the fastest growing global crimes. Hospitals store that kind of personal data in their networks--as well as patients' medical records. Read how outsourcing protects the data at a community hospital in Georgia.

Companies Plan To Expand HRO Scope Based on Current Successes

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new Hewitt study captures the current state of the HRO market. Here's everything you wanted to know but didn't know who to ask. One of the most interesting findings: companies outsource HR for four reasons, with cost coming in

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes

How Outsourcing Helped A Hotel Company Create A Loyalty Program

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In the hospitality industry, a small number of travelers contribute a large portion of the revenue. Leading Hotels of the World, a marketing company for luxe hoteliers, used an ASP solution to create its loyalty program. In the process, supplier

How Offshoring Is Affecting US Real Estate Leased to Call Center Suppliers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The American press has dissected how the offshoring trend is affecting US employment. A new study by Jones Lang LaSalle shines a spotlight on how the trend is affecting US real estate absorption. It discovered US call center absorption is

Suppliers Fly Up the Value Chain for Airplane Manufacturers

John Harney, Business Writer

Aerospace original equipment manufacturers (OEMs) are driving multiple aspects of plane manufacture up the supply chain to suppliers that can perform those tasks better and cheaper.

Manufacturer Saves 30 Percent of Air Ticket Costs Using Travelocity Business

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Before it outsourced, the accounting department of a large manufacturer saw many airplane tickets over $1,000. Today the average ticket price is $320 after outsourcing ticket procurement to Travelocity Business.

Convergys’s New CRM Solutions Help Travelers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Have you called an airline or hotel and gotten an interactive voice response system (IVR) that could not answer your question? Many valued customers like you are becoming upset with this aggravating solution. Now hotels and airlines are turning to

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Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM

WestJet Lands Top Talent by Outsourcing Recruiting Software

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security

Companies Plan To Expand HRO Scope Based on Current Successes

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

How Outsourcing Helped A Hotel Company Create A Loyalty Program

How Offshoring Is Affecting US Real Estate Leased to Call Center Suppliers

Suppliers Fly Up the Value Chain for Airplane Manufacturers

Manufacturer Saves 30 Percent of Air Ticket Costs Using Travelocity Business

Convergys’s New CRM Solutions Help Travelers

Industries

Services

Industry

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