Common Problems In Outsourcing
Bill Deckelman
For those who have negotiated multiple outsourcing deals over the years, there is no question that there are indeed common problems and challenges faced in almost all outsourcing deals.
Research & Insight
Function
The Rise of Global Business Process Outsourcing
Joseph Vales, Senior Partner, Vales Consulting Group
Business Process Outsourcing (BPO) is paving the way for leading companies to compete globally and increase profitability into the new millennium.
Teaming: Making Multi-Vendor Relationships Work
Robert E. Zahler
Since the late 1980's, outsourcing vendors have relied on subcontractors to perform part of the work required in outsourcing relationships. Although customers often assumed that the functions subcontracted were non-critical services, a number of trade press articles a few years
The Meat and Potatoes of Multi-Vendors
Bill Martorelli
While the glamorous multi-vendor deals are the ones garnering most of the attention in outsourcing, the real growth in that area will come in the less sophisticated arrangements. That's the opinion of Bill Martorelli, an industry analyst formerly with Giga