Procurement Archives

When Should You Begin to Prepare for the End of an Outsourcing Contract?

Robert Joslin, Managing Director, Alsbridge

Hint: 12 Months Out is TOO Late When should you start working on your next outsourcing contract? Many organizations do not address the end of a contract until the last year of its term. The notification period in the contract,

Under the Radar: A Look at Oft-Overshadowed ITO Trends

Outsourcing Center, Patti Putnicki, Business Writer

If information technology outsourcing (ITO) were a movie, cloud, analytics and mobility would be the headliners. Although this trendsetting triad is having a dramatic impact on how services are consumed and how companies operate, a number of other significant trends

Less Haste, More Speed: Improving the ROI on Outsourcing Transactions

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

Despite quantum improvements to outsourcing deals and governance over the past 10 to 15 years, when it comes to achieving outsourcing process excellence there’s still plenty of opportunity. Part of the challenge is that once the decision is made to

Procurement Outsourcing Is Hot — Even for Hybrid Strategies

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

Procurement outsourcing is the least understood but fastest-growing outsourcing story. The market is heating up and there is a lot to learn. What should you outsource? What should you retain — and why? If you decide to outsource, what should

Forces of Change Shaping Outsourcing Solutions

Outsourcing Center, Kathleen Goolsby, Senior Writer

Like a pre-storm sky, a look at the investments outsourcing solutions providers are currently undertaking presents evidence of tremendous change over the next five years. They’re mapping out a new course, and buyers of outsourcing services need to understand where

Decision-Making Insights for Companies Outsourcing HR Functions

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing HR went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but

New Outsourcing Service: Independent Governance of the Relationship

Outsourcing Center, Kathleen Goolsby, Senior Writer

At Outsourcing Center, a frequent comment we hear from buyers of outsourcing services is: “If I had it to do all over again, I would put in place a more effective structure for managing the service provider and the relationship.”

How the PwC BPO Team Continues to Shape the BPO Market

Joseph Vales, Senior Partner, Vales Consulting Group

When someone writes the definitive book on the growth of the global outsourcing market, there will be a chapter on how the Pricewaterhouse Coopers (PwC) BPO group shaped and drove the BPO marketplace in the late 1990s. Started in 1996,

How Buyers Can Avoid a Big Outsourcing Pitfall

Outsourcing Staff

An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.

THE ROI for Strategic Change Management in Outsourcing

Laura Stone, CEO, Stone + Company

Why do outsourcing initiatives fail? I believe poor change management is to blame. Poor change management translates into: Slower speed of adoption Lower ultimate utilization Lower proficiency Together, they all hurt the “return on investment” (ROI) “in an outsourcing effort

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When Should You Begin to Prepare for the End of an Outsourcing Contract?

Less Haste, More Speed: Improving the ROI on Outsourcing Transactions

New Outsourcing Service: Independent Governance of the Relationship

How the PwC BPO Team Continues to Shape the BPO Market

How Buyers Can Avoid a Big Outsourcing Pitfall

THE ROI for Strategic Change Management in Outsourcing

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Cybersecurity

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