Global Service Delivery Insights | Outsourcing Center

What You Need to Know to Avoid Outsourcing Risks in 2007

Outsourcing Center, Kathleen Goolsby, Senior Writer

The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.

Seven Trends in Offshore Outsourcing for 2007 and Why They Matter

Outsourcing Center, Kathleen Goolsby, Senior Writer

Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.

Trends Highlight Changes in the Way Companies Will Do IT Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

IT outsourcing is no longer a commodity. Here's a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next

Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing IT

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its

Lessons Learned From This Year’s Awards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Editor Beth Ellyn Rosenthal, who conducted all the interviews, finds six recurring themes among the winners. The most surprising: offshoring actually created jobs for Americans.

Calling for Help: Outsourcing Helps BT Reinvent Itself

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BT was a plain old phone company. Then competition and the Internet changed telecommunication. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.

How Outsourcing to China Rescued INVISTA

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

INVISTA, which owns brands like Lycra, had promised the industry an online fabric library. The CEO had sent letters to thousands of companies announcing the system would go live by October 4. In June it discovered its supplier was failing.

Booz Allen Hamilton Study: Data Security Is Becoming a Distinguishing Factor When Selecting a Supplier

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The firm wanted to know how senior IT executives dealt with the security risks involved in outsourcing. The result is a new report, Outsourcing Security: Concerns Growing. Suppliers, here's what matters to IT buyers.

Trends Point to Far-Reaching Changes in Government Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Government outsourcing deals in the US have taken on significant new characteristics. Here are the big changes that put government deals on a par with commercial deals.

Global Sourcing Changes the Way CFOs Think about Sourcing F&A Services

Paul Nowacki, Associate Principal, Everest Group

Since 2004, almost all third-party outsourcing contracts included an offshore component. Today buyers want to know how to maximize the rewards and minimize the risks. Paul Nowacki and Sonal Singla address those questions.

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