Global Service Delivery Insights

Financial Institutions Ratchet Up Their ITO Decisions

Outsourcing Center, Kathleen Goolsby, Senior Writer

Market trends suggest the philosophy on information technology outsourcing spending decisions is changing within the financial institutions sector. Here's why.

Phil Fersht’s Predictions for 2006

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

NelsonHall analyst Phil Fersht believes 2006 will be the year that has competitive bite. Here are his six cogent predictions about what will happen to HRO this year.

15 Trends That Will Shake Up BPO in 2006

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.

Mitigating Outsourcing’s Biggest Risks for 2006

Outsourcing Center, Kathleen Goolsby, Senior Writer

Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.

Insider Views on Trends in Global Sourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes

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