Global Service Delivery Insights | Outsourcing Center

New Market Factors Driving an Outsourcing Staple–Contract Manufacturing

John Harney, Business Writer

Original equipment manufacturers have been using contract manufacturers for years. Today high tech product life cycles have become so short that building plants and hiring specialized staff is no longer economic for OEMs. Contract manufacturing is still the answer.

Cigarette Manufacturer Rolls Out VoIP

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP

ASP Makes Sure Software Downloads Don’t Go to Terrorists

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

US trade rules won't allow a Cuban cigar on American soil. The same rules apply to software downloads; companies can't sell software to Cuban buyers either. Penalties are in the six figures and there's a possibility of jail time too.

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.

What to Expect This Year in the Leading BPO Processes

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Here's a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.

The Top 10 Outsourcing Events in 2004 and What They Mean

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

David Letterman didn't do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS' fallen angel status made the list.

New Outsourcing Risks in 2005 and How to Mitigate Them

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.

Are You Ready to Let a Supplier Deliver Converged Voice and Data Services?

Richard Sealy, Consultant

Today outsourcers can merge voice and data into a single infrastructure. However, this new paradigm disrupts well-established conventions. Richard Sealy discusses what the next generation of telecom service outsourcing contracts must do.

The CON-fidence-Games Aspect of Outsourcing Arrangements

Outsourcing Center, Kathleen Goolsby, Senior Writer

In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing's con games and what

Managing an Outsourcing Career

Isaac Cheifetz

What should outsourcing executives do to position themselves for career success in outsourcing? An outsourcing executive recruiter shares his list.

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