Global Service Delivery Insights

$100,000 Fines and Changing Laws Encourage Importers to Outsource Customs Compliance

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Customs compliance today is daunting. Outsourcing gives importers access to technology that automates and integrates the process.

The Impact of Consolidation in Human Resources Outsourcing

John Harney, Business Writer

What buyers need to know about the wave of consolidation among HR suppliers.

Canadian IT Value Proposition Appealing to American Buyers

Outsourcing Center, Bruce McCracken, Business Writer

Canada tops the list of offshore options for American companies outsourcing their IT. That's because price is not the only consideration.

Breathing Life into Insurance

Outsourcing Center, Kathleen Goolsby, Senior Writer

INSURANCE UPDATE:\x0d\x0aBusiness transformation and end-to-end solution for insurance administration, all rolled into one package...plus, best practices in shared services for anchor clients.

The Reach of Risk in Financial Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Worldwide trends in mitigation of market and operational risks in financial services institutions.

Fourth Party Logistics Providers Manage Increasing Complexity in Supply Chain Logistics

John Harney, Business Writer

What is a fourth party logistics provider and why do you need to know? IDC says there's a fundamental shift in how companies handle their logistics outsourcing because of globalization and offshore manufacturing. Here's what's happening.

Offshoring is Only the First Wave of a Major Change in Business as Usual

Outsourcing Center, Kathleen Goolsby, Senior Writer

A cutting-edge, thought leadership perspective on a controversial topic

If a Business Process Outsourcer Improves a Function, Is It Business Transformational Outsourcing?

Outsourcing Center, Kathleen Goolsby, Senior Writer

See what industry leaders think in this of four articles on insights for buyers of BTO services.

Legal Trends Reflect Move into BPO and Offshore

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Partners in the Chicago, London, Sydney, and Hong Kong offices of Baker & McKenzie share their observations about trends in their regions and their industries, including their thoughts on offshoring. Is outsourcing the legal department the next BPO process?

Offshore Comes of Age in 2003

Stephen Dunn, Principal, Everest Group

Everest's Todd Furniss and Stephen Dunn discuss the explosive growth of the offshore industry, describing the new players and predicting where the work will go this year.

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