Global Service Delivery Insights

Workforce Management Solution That Works!

Outsourcing Center, Kathleen Goolsby, Senior Writer

To cope in today's economy, many hospitals are hiring temporary and contract workers for projects. How do you manage this HR challenge? One hospital cut its staffing vendor list in half and its invoices for 20 facilities to one after

How an Outsourcing Partnership is Creating a Global HR Offering

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Avaya and Convergys are working together to create an HR solution with global reach. The secret of their success: both buyer and provider have skin in the game.

Part 2: A Diamond In The Rough

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Alfonso Montiel of EDS shares practical steps to prepare a procurement outsourcing strategy.

Managing the Complex Logistics of Global Trade

Outsourcing Center, Kathleen Goolsby, Senior Writer

Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here's what one of the world's leading companies did to achieve its objectives in this mission-critical function.

Deloitte Study Discovers 75 Percent of Global Financial Institutions Plan to Outsource Offshore

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Intense competition and a weak economy are forcing financial institutions to radically alter the way they do business. A new Deloitte Research study of global leaders discovered 75 percent are outsourcing offshore to save as much as 50 percent. Analyst

Solving Support Challenges for a Bank’s Remote Workforce

Outsourcing Center, Kathleen Goolsby, Senior Writer

Adequate support for a remote or mobile workforce is a make-or break process and high on CxO-level executives' agendas these days. Here's how one of the world's leading banks solved the problem and ensured a flexible solution.

Cause Celebre: Changing the Way the Cookie Crumbles

Outsourcing Center, Kathleen Goolsby, Senior Writer

The story of how to change it can't be done to dream come true using outsourcing.

Finance and Accounting BPO Adds Up to Business Transformation

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Finance and accounting outsourcing has gone beyond transaction processing to enter the realm of business transformation. Today, chief financial officers require data to help them make better financial decision.

Manufacturing the Future

Katherine Swarts, Business Writer

Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.

The Expanding Territory of Offshore Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here's what's going

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