Global Service Delivery Insights

What You Need to Know About IT Outsourcing Trends for 2003

Outsourcing Center, Kathleen Goolsby, Senior Writer

Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.

Humorist Art Buchwald’s Views on Outsourcing, Globalization and the American Economy

Outsourcing Center, Kathleen Goolsby, Senior Writer

The humorist, who follows businesses like baseball, talks about outsourcing.

Mushrooming Competition + Knife-Thin Margins = CEO Headaches in Financial Institutions

Outsourcing Center, Kathleen Goolsby, Senior Writer

With competition on all sides, banks have to invest in enabling technologies to stay current. Yet this economy dictates that they cut costs, too. The only way to do both is to outsource.

‘Special T’ Is for Telecommunications

Katherine Swarts, Business Writer

Technology seems to change at mach speed. Companies often don't have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.

Aviation Outsourcing

R. Allen NaudÈ, Partner, Baker & McKenzie, Miami, Florida

Flexibility is an important piece of aviation outsourcing. Attorney R. Allen Naude of Baker & McKenzie shares do's and don'ts for airlines.

IDC Study

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.

Contracting for International Outsourcing

Brad L. Peterson, Partner, Mayer Brown LLP

International outsourcing is tricky, especially when many countries are involved. Attornies Brad Peterson and Mark Prinsley discuss the legal ramifications.

Prestigious Brand Building

Outsourcing Center, Kathleen Goolsby, Senior Writer

Leading companies are increasingly using global concierge services and other 'wow' features of a specialty outsourcing service provider to build their brands and offer unique capabilities to their end customers in specific markets. It's outsourcing at its best -- affordable,

A Comparison of Asset Acquisitions and Outsourcing Transactions

Helen Lukajic, Associate, Baker & McKenzie

How does asset acquisition differ from outsourcing? Attorneys at Baker & McKenzie explain the legal nuances.

EDS Creates a Magical CRM Chemistry With Dow

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Dow Chemical Co. had underinvested in its call center. It needed to upgrade the technology, reduce its capital investment and add best practices. Who ya gonna call? EDS.

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