Global Service Delivery Insights

How Hot Spot Teams Innovate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Lynda Gratton at the London Business School has studied teams for the last five years. She explains how to encourage hot spots, a business environment where ideas and excitement ignite teams, who then solve problems and innovate.

Suppliers: How to Make Your Brand a Sales Accelerator

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In today's tough outsourcing marketplace, winning all the business you can is the name of the game for suppliers. Being able to articulate what differentiates your brand in the marketplace is one way to increase your wins. Brenna Garratt knows

Trends in Outsourced Product Development and Accelerated Time to Market

Outsourcing Center, Kathleen Goolsby, Senior Writer

A new, more strategic outsourcing model is necessary for speeding time to market yet also limiting the development cost of new products. It requires a different kind of thinking, communicating, and strategizing. Here's how to leverage this new model for

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the

How Outsourced IT Provided Wireless for the Citizens, Cut the Crime Rate, and Helped Minneapolis During a Crisis

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city's IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city's swift response to the

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has

How Process Rigor Helped Sun Microsystems Innovate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

During the transition CSC had to move 55 percent of Sun's application development offshore, hire 450 employees in India during a national boom, and build two data centers in 60 days. Sun Microsystems expected CSC to produce immediate productivity gains

Facilities Management Outsourcing: How to Build a Winning Global Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Every penny counts. CA restructured 30 offices worldwide in just 90 days. The savings went to the bottom line when the company reported its year-end results to Wall Street.

Eastern European Trends in Software Outsourcing Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Software service providers in Eastern Europe are at a crossroads. Here's a view of the current and future perspectives, advice on selecting a provider, and how to tell if an outsourcing provider is a follower or a leader.

Impact of Service Provider Selection Criteria on Transition/Migration Challenges

Outsourcing Center, Kathleen Goolsby, Senior Writer

Our study of the relationships nominated for Outsourcing Excellence Awards in 2008 reveals important findings regarding the impact of service provider selection criteria on the ease and challenges during the transition phase or IT implementation. The study clearly reveals some

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