Governance Outsource Services | Outsourcing Center

Seven Trends in Offshore Outsourcing for 2007 and Why They Matter

Outsourcing Center, Kathleen Goolsby, Senior Writer

Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.

Trends Highlight Changes in the Way Companies Will Do IT Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

IT outsourcing is no longer a commodity. Here's a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next

Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing IT

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its

Lessons Learned From This Year’s Awards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Editor Beth Ellyn Rosenthal, who conducted all the interviews, finds six recurring themes among the winners. The most surprising: offshoring actually created jobs for Americans.

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The insurer's sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the

Calling for Help: Outsourcing Helps BT Reinvent Itself

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BT was a plain old phone company. Then competition and the Internet changed telecommunication. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.

Making an Outsourced Call Center Relationship Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US

Supplier’s Prescription for Success: Deliver More and Serve as a Lifeline When Necessary

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What do you do when the hospital has a fiscal crisis and can't staunch the bleeding? Some suppliers would cut off the air supply when the money ran out. But not Eclipsys. It lowered its monthly fees until the hospital

How to Outsource Everything in HR

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Danka has an HR solution others may want to copy: It outsourced its entire HR function to Gevity. Here's how it works.

CIBC: How To Put Together A Successful Governance Program

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Historically, 50 percent of ITO deals failed. Hugh McDonald was determined that his bank's deal with EDS would not be in that category. So he created a governance model, which includes a lifecycle matrix, to guarantee outsourcing success. It worked!

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