Governance Archives

In the Eye of the Storm: Creating Flexibility for Outsourcing Turbulence

Outsourcing Center, Kathleen Goolsby, Senior Writer

A number of international visitors have gone to Australia to observe the unique management approach that has produced can-do attitudes in the midst of challenges in this unusually successful relationship.

No Time for RFPs

Outsourcing Center, Kathleen Goolsby, Senior Writer

Buyers are often in a hurry to outsource so they can implement their competitive strategies. But cutting short the supplier selection process can result in a failed outsourcing relationship. Here's how to do it right.

Buyer Beware

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyer Beware: Nine Ways to Protect Your Interests - Outsourcing experts have seen the good, the bad and the ugly. Here are nine rules of the road to increase the odds of outsourcing success.

Preparing for an RFP

Dr. Wendell Jones

This article summarizes some of the key considerations in the next phase. The goals of this phase are to develop a detailed analysis so you can determine the current costs for the function you are planning to outsource, analyze the

Planning for an Outsourcing Evaluation

Dr. Wendell Jones

An outsourcing evaluation should follow a disciplined, managerial approach from planning through negotiation and implementation, to ongoing management of the relationship.

If the Shoe Fits

Outsourcing Center, Kathleen Goolsby, Senior Writer

Building for Future Competition and Growth Dramatic technological changes now regularly unsettle our ways of doing business, and this trend promises to wreak even more havoc in the future as technological advances occur even more quickly. Future organizational success already

SLAs That Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Service level agreements (SLA) are crucial to ASP buyers. SLAs create structure for the relationship and help both parties measure performance. But how do you write an SLA? How do you monitor them? Who is responsible for managing the SLAs?

Cultivating a High Yield in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The fourth largest steel company in the U.S., National Steel manufactures steel for the automotive, construction and tin container industries and has annual shipments of almost six million tons of flat rolled products. The company outsourced the housing and operation

Measuring Quality, Not Quantity

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As every newlywed discovers, golden anniversaries are more likely to be in a couple's future if they start off their marriage on the right foot. The same applies to outsourcing relationships. Paul Swinscoe, senior program manager for Raytheon Training International

Changes in Accountability for eBusiness and Internet Initiatives

Outsourcing Center, Kathleen Goolsby, Senior Writer

To be held accountable means one is subject to certain obligations. In the world of outsourcing, both buyers and suppliers must take preventive measures to ensure an equitable and successful relationship. For the buyer, this means structuring an effective contract

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Governance

In the Eye of the Storm: Creating Flexibility for Outsourcing Turbulence

No Time for RFPs

Buyer Beware

SLAs That Work

Cultivating a High Yield in Outsourcing

Measuring Quality, Not Quantity

Industries

Services

Industry

Services

Cybersecurity

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