Outsourcing: Dynamo for Transformation
Outsourcing Center, Kathleen Goolsby, Senior Writer
Total integration after mergers/acquisitions is difficult to achieve...but IBM knows how to do it, no matter how complex it appears to be.
Research & Insight
Government
Smoothing Over the Privacy Potholes in BPO Outsourcing
Rebecca S. Eisner, Partner, Mayer, Brown, Rowe & Maw
New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here's why.
Landmark Outsourcing Arrangement Creates World-Class Solution for Scottish Schools
Outsourcing Center, Kathleen Goolsby, Senior Writer
All the steps to building a win-win outsourcing relationship are taken upfront before the contract is signed. This relationship truly is exemplary in illustrating how to construct and manage a world-class, notably successful outsourcing relationship.
In the Eye of the Storm: Creating Flexibility for Outsourcing Turbulence
Outsourcing Center, Kathleen Goolsby, Senior Writer
A number of international visitors have gone to Australia to observe the unique management approach that has produced can-do attitudes in the midst of challenges in this unusually successful relationship.
How British Petroleum Began Using Outsourcing to Make its Dreams Come True
Outsourcing Center, Kathleen Goolsby, Senior Writer
Learn why BP believes this outsourcing relationship may be the single most successful deal it has ever done.
Colombian Risk
Outsourcing Center, Kathleen Goolsby, Senior Writer
BP's motivations for outsourcing were classic, and Getronics has surpassed those needs. Even so, the highly effective risk/reward pricing scheme is a powerful influence on the remarkable success of this relationship.
Turbo-charged, Friction-free Government
Outsourcing Center, Kathleen Goolsby, Senior Writer
Find out the strategy Pennsylvania used to redirect State employees' talents to more value-add processes and the political minefields encountered along the way.
Maintaining a Healthy Output
Chris Pryer, Business Writer
Chicago Hope, meet High Tech. HP manages the printing in Switzerland with surgical precision.
How the September 11 Attacks Changed Offshore Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Is offshore outsourcing safe in today's warring world? Here's what's happening in India, Russia and the Philippines.
How I Learned to Stop Worrying and Love Outsourcing Negotiations
Michael E.C. Moss, Gordon & Glickson LLC
Ask anyone how long it takes to negotiate an outsourcing deal, and the answer will likely be the same: much too long. In fact, some would say, the outsourcing will take at least as long to negotiate as you have