Government Archives

Riding a Wave of Success

Chris Pryer, Business Writer

There are certain times when a confluence of events can create an environment like no other. The moon in the seventh sky, or Jupiter aligning with Mars, for instance. In today's fast-paced and constantly evolving business world, successful companies must

The Heat Is On for Energy Management Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

California's skyrocketing energy costs and energy price volatility all across the U.S. have turned the spotlight on energy costs, and that's a good thing for energy management outsourcing providers.

How to Preserve Outsourcing Relations in the Midst of a Merger

Joyce Ahlering

When two companies merge, a flurry of negotiation begins. Often watching from the sidelines are clients whose outsourcing relationships can be hacked away in no time by the acquiring company's executive sword. How can you salvage outsourcing relationships in the

IT Takes a Seat

Chris Pryer, Business Writer

Managing the infrastructure of information technology is critical to federal government agencies. The maintenance and operation of tens of thousands of desktop computers, the software that drives them and the networks that connect them 24 hours a day, seven days

The New Sodexho Alliance:

Joyce Ahlering

Outsourcing operations themselves do not vary greatly across national borders. But multinational outsourcing efforts are often challenged by geographic distance and differences in national laws and customs. Sodexho Alliance, whose services range from Paris's Seine River cruise catering to prison

Straight From the Horse’s Mouth

Outsourcing Center, Kathleen Goolsby, Senior Writer

Straight From the Horse's Mouth: President Bush's Outsourcing Initiatives - Will Bush's campaign promises become more than notions? A February 14, 2001 memo from the Office of Management and Budget (OMB) chief told agency leaders to expand outsourcing and advance

Government Call Center Achieves Excellence in Customer Service

Outsourcing Center, Kathleen Goolsby, Senior Writer

A frontline measure of how government meets the needs of its customers is how successful it is in answering its telephones promptly, accurately and courteously - so states the U.S. General Accounting Office (GAO) in its August 2000 report on

Buyer Beware

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyer Beware: Nine Ways to Protect Your Interests - Outsourcing experts have seen the good, the bad and the ugly. Here are nine rules of the road to increase the odds of outsourcing success.

From Vision to Victory

Outsourcing Center, Kathleen Goolsby, Senior Writer

From Vision to Victory - In August 1999, Pennsylvania signed an outsourcing agreement with Unisys for the operation of its mainframe and a number of its midrange computer systems. Curt Haines, Director of the Bureau of Consolidated Computer Services in

The Whole Kit and Caboodle

Outsourcing Center, Kathleen Goolsby, Senior Writer

The Whole Kit and Caboodle - In round figures, the outsourcing contract between the U.S. Treasury and its supplier, Wang Government Services (a Getronics company) will be over $100 million over the life of the ten-year contract. Like the old

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Government

Riding a Wave of Success

The Heat Is On for Energy Management Outsourcing

How to Preserve Outsourcing Relations in the Midst of a Merger

IT Takes a Seat

The New Sodexho Alliance:

Straight From the Horse’s Mouth

Government Call Center Achieves Excellence in Customer Service

Buyer Beware

From Vision to Victory

The Whole Kit and Caboodle

Industries

Services

Industry

Services

Cybersecurity

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