Government | Outsourcing Center

The Nuts and Bolts of Collaborative Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective

Why Chile Is Becoming an Offshore Destination

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today, companies are outsourcing to other places in the world besides Asia to diversity their risk. Read why both buyers and suppliers are selecting Chile.

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases

Outsourcing Center, Bruce McCracken, Business Writer

Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.

Legal Voice: If There’s a Data Security Breach, Who’s Responsible and Who Pays the Fine?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Data security has become the number one issue in outsourcing contract negotiations, reports John Delaney of Morrison & Foerster. Buyers believe suppliers have superior processes, so they should be responsible for security breaches. But suppliers know no system is immune.

Outsourcing Buyers: Is Now A Good Time to Play Catch-Up?

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

Expert Linda Tuck Chapman says buyers should take a long hard look at their contracts, relationships, and strategies to capitalize on current market opportunities. She lists three things to do now before the market changes.

How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Northern Arizona Healthcare wanted to become one of the top three hospitals in Arizona. Today its executives believe it is as good as any hospital in America. Its new IT system provides easy-to-access, real-time data for its medical staff. The

How Outsourced IT Provided Wireless for the Citizens, Cut the Crime Rate, and Helped Minneapolis During a Crisis

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city's IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city's swift response to the

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has

Trends in Factors Surrounding Achieving Cost Reduction by Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center studied cost-reduction data from the 2009 Outsourcing Excellence Awards program. This article discusses the findings from that study including trends in provider selection criteria, factors that led to cost reduction, and the buyers' use of funds produced by

Study Reveals Drivers in Decisions to Add Scope and/or Extend Contract Term

Outsourcing Center, Kathleen Goolsby, Senior Writer

Adding scope to an outsourcing contract, whether it occurs before contract end or at the scheduled time for renewal, is a tactic that makes the deal more mutually beneficial over time. Outsourcing Center studied 92 relationships to identify the drivers

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