Financial Services & Insurance Archives

How Outsourcing Transformed a Hotel Operator into a Services Company

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based

How Outsourcing Buyers Get Comfortable with Giving up Process Control

Outsourcing Center, Kathleen Goolsby, Senior Writer

Giving up control over the outsourced process is a basic principle in how outsourcing works, but many buyers find it difficult to do this at the outset of a relationship. An Outsourcing Center study looked at the factors that cause

How Buyers Can Avoid a Big Outsourcing Pitfall

Outsourcing Staff

An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.

Study Shows Outsourcing Best Practices are Changing

Outsourcing Center, Kathleen Goolsby, Senior Writer

In outsourcing, “best practices” are a method, procedure, activity, technique, or process known to produce desired outcomes. Who deems them to be the “best?” Often, it’s an industry or association regulation or recommendation. Sometimes, it’s an expert opinion such as

An Outsourced Way to Move to the Cloud (Almost) Free

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing saves buyers money through lower cost. Outsourcing really saves money if the service is free. To allow organizations to take advantage of low-cost IT infrastructure outsourcing, Appistry provides a software solution that helps companies with cloud migration. The company

How an Outsourcing Buyer Helped its Service Provider in Haiti after the Earthquake

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing is a business transaction. But sometimes outsourcing gets personal. When natural disaster strikes, sometimes the best aid comes from a long-term outsourcing partner. Many times it’s the outsourcing service provider who steps in to help out. (See these Outsourcing

How Outsourcing Buyers Benefit from Benchmarking

Outsourcing Center, Kathleen Goolsby, Senior Writer

Cost and price. It’s crucial that buyers understand both when it comes to outsourcing. What is the cost of providing business services internally? What elements comprise that cost? What is the price for comparable services from an outsourcing service provider?

When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing

Outsourcing Center, Kathleen Goolsby, Senior Writer

How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise

THE ROI for Strategic Change Management in Outsourcing

Laura Stone, CEO, Stone + Company

Why do outsourcing initiatives fail? I believe poor change management is to blame. Poor change management translates into: Slower speed of adoption Lower ultimate utilization Lower proficiency Together, they all hurt the “return on investment” (ROI) “in an outsourcing effort

BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as

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