Healthcare Archives

Q&A with Zach Lonstein, Infocrossing CEO: The Beauty of a Business with Recurring Revenue

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Infocrossing is an IT supplier on the move. Editor Beth Ellyn Rosenthal finds out the lessons an outsourcing pioneer has learned over the past 30 years. Zach Lonstein shares his wisdom and his predictions.

15 Trends That Will Shake Up BPO in 2006

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.

A Rapidly Growing Health Plan Turns To Outsourcing to Handle the Growth

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The Community Health Plan of Washington had an enviable problem: its growth rate topped 300 percent a year. It needed a supplier who could handle that growth. Adaptis, with offices in the US and India, was just what the doctor

Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

At any given time of day, three ads for Cedars-Sinai Medical Center air on Los Angeles radio. The call to action is to phone a toll-free number. The hospital wants to make sure those calls are answered properly. So it

Why Your Health Insurer May Soon Be Your Bank

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Healthcare costs are rising. Health savings accounts are one way to contain costs for both employees and employers. Unisys's Troy Sowers explains why this new tool is encouraging health insurance companies to buy banks and banks to buy health insurance

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Identity theft is one of the fastest growing global crimes. Hospitals store that kind of personal data in their networks--as well as patients' medical records. Read how outsourcing protects the data at a community hospital in Georgia.

The US Government’s IT Challenge

John Harney, Business Writer

Among other factors, obsolete IT systems and an aging work force are driving government agencies to outsource more.

Four Rules For Successfully Changing Suppliers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Many view having to change suppliers as the ultimate outsourcing nightmare. Larry Miller's first task at STMicroelectronics was to switch to Unisys. Here are his four rules for change.

Belarus Attempts to Become the Eastern European Bangalore

Ulad Radkevitch

Inspired by Indian success, other countries are attempting to find their own niches in IT outsourcing. This story on Belarus is the second in a series on offshore locations other than India.

Service Level Agreements: A Better Mousetrap

Mel Van Howe, Principal, The Copperwood Group

Is there a better mousetrap to catch your supplier in the maze of service level agreements? Bruce Leshine and Mel Van Howe believe the performance decrements model is a better method because the emphasis is on making sure the supplier

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Q&A with Zach Lonstein, Infocrossing CEO: The Beauty of a Business with Recurring Revenue

15 Trends That Will Shake Up BPO in 2006

A Rapidly Growing Health Plan Turns To Outsourcing to Handle the Growth

Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM

Why Your Health Insurer May Soon Be Your Bank

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security

The US Government’s IT Challenge

Four Rules For Successfully Changing Suppliers

Belarus Attempts to Become the Eastern European Bangalore

Service Level Agreements: A Better Mousetrap

Industries

Services

Industry

Services

Cybersecurity

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