Why the Healthcare Industry Is Now Outsourcing CRM
John Harney, Business Writer
Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.
Research & Insight
Industry
Healthcare
Perspectives on Growth of the Outsourcing Market in China’s Healthcare Sector
Outsourcing Center, Kathleen Goolsby, Senior Writer
The Chinese government is reforming its healthcare sector to create a more competitive environment and speed up medical reform. Will outsourcing be part of that process?
Like Sitting Ducks–Two Failure-Prone Outsourcing Models
Outsourcing Center, Kathleen Goolsby, Senior Writer
An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.
Healthcare Providers’ Perfect Storm and How Outsourcing Can Help Weather the Winds
Todd Hintze, Principal, Everest Group
Hospitals solved problems by adding complexity to their processes. But a perfect storm of new pressures make simplicity a better solution. The Rx: outsource.
Consumer Services Firm Relies on Outsourcing for Critical Internal Services
Outsourcing Center, Kathleen Goolsby, Senior Writer
No other firms have exactly the same residential services model as ServiceMaster, but the company competes with a myriad of local-market, mom-and-pop operations. It's a highly competitive market that allows almost no tolerance for cost increases - including the 15%
Vintage Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
CompuCom Systems' SLA-driven outsourcing services have improved E&J Gallo Winery's IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all
Blue-ribbon Teaming for Excellence in Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
This winning relationship broke our awards scoring records and is undoubtedly one of the world's most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in
Breathing Life into Insurance
Outsourcing Center, Kathleen Goolsby, Senior Writer
INSURANCE UPDATE:\x0d\x0aBusiness transformation and end-to-end solution for insurance administration, all rolled into one package...plus, best practices in shared services for anchor clients.
HR Outsourcing: Where It Needs To Go
John Harney, Business Writer
Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here's what's happening in this dynamic sector of BPO.
New Outsourcing Law Readies Japanese Companies for Global Pharmaceutical Markets
Janet Lowenbach, Business Writer
A new law in Japan will permit pharmaceutical companies to outsource 100 percent of their processes. Read how this will affect the Japanese pharmaceutical industry.