Cause Celebre: Changing the Way the Cookie Crumbles
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of how to change it can't be done to dream come true using outsourcing.
Research & Insight
Industry
Healthcare
Power Implant: Outsourcing… or Insourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of what happens when two organizations buy into a strategic outsourcing vision together.
Can you Overdose on Outsourcing?
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you ensure your outsourcing service provider effectively interfaces with all your other vendors? We looked at proactive and reactive maneuvers to ensure all suppliers work together to meet the buyer's objectives.
How to Win the Pharma Sales Force Scrimmage
Outsourcing Center, Kathleen Goolsby, Senior Writer
There's a new help desk capability for pharmaceutical companies seeking expert services and lower costs in an offering from Getronics and Everest Field Technologies, which combines campus and field sales support.
Connecting the HIPAA Dots
Outsourcing Center, Kathleen Goolsby, Senior Writer
Hospitals looking for a service provider for HIPAA compliance should select one who has actual translation and mapping experience. The process is too complicated to outsource to a provider just learning the ropes.
Staking a Claim To Excellence With an Offshore Component
John Harney, Business Writer
MetLife needed to improve its claims processing. ACS now does the job up to nine times faster, up to 75 percent cheaper and with 40 percent more accuracy using offshore labor.
Full Service HR BPO Has Crossed the Chasm
Michel Janssen, Managing Director, Everest Research Institute
Full Service HR BPO is becoming a real business trend. Everest's Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.
Maximizing Learning Processes in Your Organization
Outsourcing Center, Kathleen Goolsby, Senior Writer
Shrinking budgets and a growing reluctance to travel are causing companies to prefer distance learning solutions. Cost makes outsourcing a good choice.
Transaction Engines and Process Reengineering Changed HR
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Web-enablement and transaction engines will spearhead the increasing drive to outsourcing HR. But success requires a paradigm shift.
Outsourcing to Rid Healthcare’s Pain
Outsourcing Center, Kathleen Goolsby, Senior Writer
Word of mouth in the healthcare industry has spread the message: outsourcing is the best medicine to address costs and government regulations.