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Research & Insight

Industry

Healthcare

We’ve Only Just Begun

Outsourcing Center, Kathleen Goolsby, Senior Writer

Jane Drasites, Director, Benefits Delivery for BP Amoco, swears that the first year in an outsourcing relationship is just like a marriage. Some marriages don't work very well. When Amoco (prior to its merger with BP) signed an agreement in

Delivering the Difference

Outsourcing Center, Kathleen Goolsby, Senior Writer

If you're a patient in the emergency room, you definitely want that hospital or trauma center to have all the necessary supplies on hand -- from IVs and blood plasma to bandages and syringes. But the hospital can't keep everything

Putting Humpty Dumpty Together

Outsourcing Center, Kathleen Goolsby, Senior Writer

In any vendor relationship, you can let the vendor manage you and direct you, but I'm not sure that you will get full satisfaction and have your full expectationss met. Companies have to understand what they are expecting and actually

No Room for So-So Performance

Outsourcing Center, Kathleen Goolsby, Senior Writer

Neither rain nor snow... You know the adage about the reliability of the U.S. postal system. Today we might transfer that goal concept: Neither viruses, nor bandwidth nor disk space will stop email! -- at least not for organizations that

Drexel Deepens Its Impact

Outsourcing Center, Kathleen Goolsby, Senior Writer

As the world increasingly becomes defined by technology, Drexel University (DU) is committed to driving innovation and being a leader in technological advancements. Drexel stays in the headlines, having created a number of nationwide firsts. In November 2000, its 62-acre

Value Drivers

John Higgins, Senior Consultant

In difficult economic times, corporations seek to improve their financial performance. One way to do this is to understand value creation. This is a technique that helps companies improve their product quality, financial performance, customer satisfaction or time to market.

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