Healthcare | Outsourcing Center

Curing Health Plan Ills

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Health plans can get very, very sick if they continually hear the check's in the mail. Too many experience financial difficulties because they don't receive timely payments from employers and members. Outsourcing their back office processes is one way they

Scaling the Hurdle of Trust

Outsourcing Center, Kathleen Goolsby, Senior Writer

Been there, done that is not a trite phrase to Skip Stitt, founder and president of Competitive Government Strategies, Inc. His consulting firm assists cities, counties, states and private-sector not-for-profit organizations on outsourcing and privatization. From experience, he knows it's

To Be Worth One’s Salt

Outsourcing Center, Kathleen Goolsby, Senior Writer

Prisons are one of the most difficult areas to privatize and do it well and safely, says Adrian Moore, of the Reason Foundation. While the task of taking away an offender's liberty rightly belongs to the government's judges and juries,

Raising Prison Bars

Outsourcing Center, Kathleen Goolsby, Senior Writer

There are arguments both for and against outsourcing and privatization of prison facilities. Some say it allows prisons to be constructed and operated more efficiently and cost-effectively. Others say a supplier's profit may interfere with inmates' interests. One thing cannot

Finding Marcus Welby in Texas

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Selecting a health care provider is tricky today because there are so many choices. To ensure the 1.8 million people enrolled in the Medicaid program in Texas have help in making that important decision, the Lone Star State decided to

High Tech By The Numbers

Outsourcing Center, Kathleen Goolsby, Senior Writer

Bill Burns provides IT outsourcing for Tier 3 companies. His firm, which specializes in manufacturing ERP systems, has worked hard to build their trust with its competency. So, when a profitability problem arises or a government agency comes calling, they

Lowering the Cost of People

Outsourcing Center, Kathleen Goolsby, Senior Writer

Initially, the e-commerce world was peopleless; there was a manufacturer and a consumer and almost no one in-between. Ironically, it is becoming clear that what is going to separate successful companies from unsuccessful ones in the evolving e-commerce world will

Can-Do Attitude

Outsourcing Center, Kathleen Goolsby, Senior Writer

From the Editor: What is impressive here is Hewitt's ability to accurately reflect the nature of Columbia's commitment to provide compassionate as well as effective benefit administration to its employees. Columbia hired Hewitt to provide cost savings so it could

Taking Care of Business

Outsourcing Center, Kathleen Goolsby, Senior Writer

Here is a superb example of how two organizations took an immense challenge and succeeded. The scope of EDS's assignment was broad and pervasive: to take over the IT and some BPO functions for the Government of South Australia. The

Internet Enhances Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing continues to grow and accelerate, and the benefits and human resources (HR) area is predicted to enjoy a large growth rate in 2000. Bryan Dole, business leader, benefit administration operations for Hewitt Associates, says the most significant development for

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