Healthcare Archives

Integrating Payroll with Benefits Administration Transforms HR for Charmant

John Harney, Business Writer

Charmant's existing payroll software was outmoded, hard to use, and not integrated into its time and attendance system, which created challenges for the eyewear distributor's two-person human resources department. The HR manager staked his job on an outsourcing solution .

2007’s Landmark Events and What They Auger for 2008

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What a year! Wipro set up shop in the United States. This year's subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here's what it all means and a guess at how

RX for Healthcare Outsourcing Success: Abandon Traditional Roles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

No one wants to wait three months to be paid. The Department of Surgery outsourced its bill collection, which cut day in accounts receivable from 94 to 50. But the change wasn't easy; the two partners had to change how

Bharti Airtel, Nortel Innovate a Utility Computing Model to Influence Consumer Behavior

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Bharti Airtel is a fast-growing Indian telco. It felt labor costs in India were too expensive. It wanted to solve customer care issues at the machine. So it offshored its solution--to North America. The Indian company selected Nortel for its

The Story of a Turnaround: Before Outsourcing, a Key Division Struggled; Today It Excels

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Service was so poor with Aon's first outsourcing supplier that it was losing customers. Then it switched to Alfinanz, which had both IT and industry experience. Now Aon is so successful it is challenging its biggest competitors and winning most

An Outsourcing Solution for Consumer-Directed Healthcare that Payors Cannot Afford to Ignore

Outsourcing Center, Kathleen Goolsby, Senior Writer

Consumer-directed healthcare (CDH) is causing payors to determine how to meet the challenge of adjusting existing technology so it services individual clients, not just groups. Payors have four choices. One of those, a CDH defined-care platform in an outsourced model

A Hospital’s Remedy for Enhancing Healthcare Excellence

Outsourcing Center, Kathleen Goolsby, Senior Writer

Jefferson Regional Medical Center only a few years ago was in the red and in danger of losing its independence by having to merge with another health system just to survive. Today it is recognized nationwide for its excellence in

How One Outsourcer Uses Another to Keep Its Work Onshore

John Harney, Business Writer

Offshore claims processing has traditionally been cheaper than in the United States for obvious reasons-the price of keying in data overseas is a fraction of what it is here. Antares Management Solutions, a third-party claims administrator, was considering going overseas

RPO Supplier Helps BloodCenter of Wisconsin Find Hard-to-Find Talent Faster, Cheaper

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The applicant pool at BloodCenter of Wisconsin was too small and the quality of candidates was poor. Additionally, it took too long to fill a position--up to 100 days when it should have taken just 45. Outsourcing solved its recruitment

Ensuring Aligned Interests in a Public-Sector Outsourcing Relationship

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing cannot succeed unless both parties' interests are aligned and they can manage to overcome inherent conflicts. In deals with government clients, there will always be an inherent conflict of interests. We studied a highly successful Canadian government relationship. This

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Integrating Payroll with Benefits Administration Transforms HR for Charmant

2007’s Landmark Events and What They Auger for 2008

An Outsourcing Solution for Consumer-Directed Healthcare that Payors Cannot Afford to Ignore

A Hospital’s Remedy for Enhancing Healthcare Excellence

How One Outsourcer Uses Another to Keep Its Work Onshore

RPO Supplier Helps BloodCenter of Wisconsin Find Hard-to-Find Talent Faster, Cheaper

Ensuring Aligned Interests in a Public-Sector Outsourcing Relationship

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