Manufacturing Archives

Companies Need Customer Expectation Management Because Successful Customers Create Profitable Businesses

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Competition is fueling customer churn and testing customer loyalty. Vijayalakshmi S. Paduvalli describes how customer expectation management helps companies extend market share and expand relationships in today's challenging economy.

Why Shell Created an ‘Ecosystem’ of Three Suppliers When It Outsourced its IT Infrastructure

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Instead of outsourcing its IT infrastructure to just one supplier that takes care of everything, Shell chose to outsource to best-of-breed suppliers. It created an IT ecosystem designed to encourage three suppliers to work together. Read how they made multi-sourcing

How Hot Spot Teams Innovate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Lynda Gratton at the London Business School has studied teams for the last five years. She explains how to encourage hot spots, a business environment where ideas and excitement ignite teams, who then solve problems and innovate.

How to Improve Knowledge Management in New Product Development Projects

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Companies that hope to capture market share when the economy turns must continue to invest in new product development. Knowledge management in R&D is difficult because the valuable learning is tacit knowledge, which is hard to codify. Professor Keith Goffin

Trends in Outsourced Product Development and Accelerated Time to Market

Outsourcing Center, Kathleen Goolsby, Senior Writer

A new, more strategic outsourcing model is necessary for speeding time to market yet also limiting the development cost of new products. It requires a different kind of thinking, communicating, and strategizing. Here's how to leverage this new model for

Enabling Offshored Call Centers to Move Back On Shore

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the past, barriers to moving a call center back on shore included the high cost of staffing, training, technology, and terminating a contract early. Organizations can now handle their move back onshore cost-effectively and get up and running again

Mitigating Risk in the Race to the Cloud

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Ed Anderson, CompuCom's new chief strategy officer, shares his insights on who should move to the cloud, when they should move, and why. He also discusses how racing a sailboat and World War II history taught him important leadership skills.

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the

How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition

Outsourcing Center, Kathleen Goolsby, Senior Writer

PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They've worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity

How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Northern Arizona Healthcare wanted to become one of the top three hospitals in Arizona. Today its executives believe it is as good as any hospital in America. Its new IT system provides easy-to-access, real-time data for its medical staff. The

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Why Shell Created an ‘Ecosystem’ of Three Suppliers When It Outsourced its IT Infrastructure

How Hot Spot Teams Innovate

How to Improve Knowledge Management in New Product Development Projects

How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition

How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions

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