Manufacturing | Outsourcing Center

Teaming with the Right Provider Enables Application Developer to be First to Market

Outsourcing Center, Bruce McCracken, Business Writer

Mitek Systems had a great idea: the applications developer wanted to turn camera phones into scanning devices so customers could make payments and deposit checks. However, the company lacked the internal staff to develop the application which had to work

Study Reveals Drivers in Decisions to Add Scope and/or Extend Contract Term

Outsourcing Center, Kathleen Goolsby, Senior Writer

Adding scope to an outsourcing contract, whether it occurs before contract end or at the scheduled time for renewal, is a tactic that makes the deal more mutually beneficial over time. Outsourcing Center studied 92 relationships to identify the drivers

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing

Outsourcing Center, Bruce McCracken, Business Writer

Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural

Study Reveals Key Factors in Decisions for Early Renewal of Outsourcing Contracts

Outsourcing Center, Kathleen Goolsby, Senior Writer

Why do some buyers decide to renew their outsourcing contracts early before the term expires? Outsourcing Center studied 92 relationships to identify the drivers for early renewals. The study also revealed top qualities of providers appreciated by buyers in early-renewal

Eastern European Trends in Software Outsourcing Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Software service providers in Eastern Europe are at a crossroads. Here's a view of the current and future perspectives, advice on selecting a provider, and how to tell if an outsourcing provider is a follower or a leader.

Impact of Service Provider Selection Criteria on Transition/Migration Challenges

Outsourcing Center, Kathleen Goolsby, Senior Writer

Our study of the relationships nominated for Outsourcing Excellence Awards in 2008 reveals important findings regarding the impact of service provider selection criteria on the ease and challenges during the transition phase or IT implementation. The study clearly reveals some

SaaS Enables Next-Generation Inter-Warehouse Inventory Visibility for Supply Chain Management and 3PL Industry

Outsourcing Center, Kathleen Goolsby, Senior Writer

The SaaS model has now been applied to a supply chain, warehousing, and inventory management solution. It's cost-effective, flexible, has a quick implementation, and resolves all the challenges that 3PLs and their customers face.

New Impacts on Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

New influences on outsourcing in 2009 include such factors as SOA, green IT, and the convergence of technology and business processes. Each will impact the value proposition and decision making. Here are the insights that will help to prepare your

Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009

Outsourcing Center, Kathleen Goolsby, Senior Writer

Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But

Upcoming Changes in IT Infrastructure Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you

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