Manufacturing Archives

Editor’s Corner: Kim Davis of TalentTrack

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

TalentTrack is the largest RPO focusing on healthcare. President Kim Davis discusses how to get reluctant buyers to sign on the dotted line and why the leadership team has to read Blink and watch The Replacements.

Aberdeen Group Study: Procurement Outsourcing Becomes More Strategic

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Every two years Aberdeen Group studies corporate plans for procurement outsourcing for the next two years. This year cost still remained the No. 1 reason to outsource. But reason No. 2 changed: today companies want their personnel to focus on

Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing IT

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its

Achieving the Impossible in 30 Days

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Hughes, America's 15th largest ISP, outsourced a call center for inbound direct marketing. Today, half the company's direct sales come from this outsourced relationship. Sales doubled while costs fell 30 percent. ACS turns 14 percent of these calls into sales,

Lessons Learned From This Year’s Awards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Editor Beth Ellyn Rosenthal, who conducted all the interviews, finds six recurring themes among the winners. The most surprising: offshoring actually created jobs for Americans.

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The insurer's sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the

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Editor’s Corner: Kim Davis of TalentTrack

Aberdeen Group Study: Procurement Outsourcing Becomes More Strategic

Achieving the Impossible in 30 Days

Lessons Learned From This Year’s Awards

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6

Calling for Help: Outsourcing Helps BT Reinvent Itself

Making an Outsourced Call Center Relationship Work

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