An Attorney Outlines Some Outsourcing Challenges for Manufacturers
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Manufacturers who outsource lose control over the manufacturing process. Adam Chernichaw's advice: Document everything.
Research & Insight
Industry
Manufacturing
ASP Fills eCommerce Need for Dental Manufacturer
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Sterngold, a dental products manufacturer, wanted to sell its good on the Internet. It outsourced the process to speed up its appearance on the Net. Today its Web site brings in $1.2 million a year.
Service Level Agreements: A Better Mousetrap
Mel Van Howe, Principal, The Copperwood Group
Is there a better mousetrap to catch your supplier in the maze of service level agreements? Bruce Leshine and Mel Van Howe believe the performance decrements model is a better method because the emphasis is on making sure the supplier
How Many IT Jobs Actually Went Offshore? And Where Did They Go? Frost & Sullivan’s Study Finds Out
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new Frost & Sullivan report has the answer: Over the last three years the high-cost nations sent 826,540 IT jobs to developing countries, creating an install base of 7,599,540 IT jobs in the developing countries it studied. India got
IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.
What’s New in BPO
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here's a BPO road map for 2005.
What to Expect This Year in the Leading BPO Processes
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here's a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
The Top 10 Outsourcing Events in 2004 and What They Mean
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
David Letterman didn't do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS' fallen angel status made the list.
New Outsourcing Risks in 2005 and How to Mitigate Them
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.
How Real Estate Choices Affect Offshoring Decisions
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Locations like Brazil and Argentina may compare favorably with current offshoring favorites such as Delhi and Shanghai, a new study by global real estate firm Jones Lang LaSalle found. Read about the up-and-coming offshore locations.