Manufacturing Archives

Why the US and UK Are Calling on South African Call Centers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Datamonitor says India will continue to have the lion's share of the call center market for the foreseeable future. But higher value transactions are going to South Africa. Read why.

META Predicts Offshoring Will Continue to Grow at 20 Percent Clip Through 2008

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The research group predicts the offshore outsourcing market will continue to grow nearly 20 percent annually through 2008. Currently it estimates the total offshore market is greater than $10 billion.

Ninety Percent of Senior Finance Executives Find Outsourcing Successful According to Surveys

Outsourcing Center, Bruce McCracken, Business Writer

More than 90 percent of financial executives labeled their outsourcing successful. But the big surprise was that cost savings are neither the primary motivation to outsource nor the biggest benefit perceived. At the end of the day, it's all about

Going for the Gold

Outsourcing Center, Kathleen Goolsby, Senior Writer

Concluding our five-part series on what causes outsourcing arrangements to fail, we look at the picture from the opposite corner--the keys to success--with advice from 68 buyers and providers that achieved even more value outcomes and higher ROI than they

Best-Performing Utility Company Creates Shareholder Value through Employees

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They're well on the way, having exceeded their internal targets

Avoiding Outsourcing Pitfalls

Jon F. Doyle, Attorney, White & Case LLP

Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.

A Candid Chat on Offshoring with MphasiS

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What is the biggest mistake buyers make when they offshore? How do you navigate cultural differences? Jeroen Tas, Vice Chairman of MphasiS, does a Q&A.

How to Improve Processes From Within

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As Tom Devane sees it, businesses today, like Hamlet, face an existential question: To offshore or not to offshore. “For most of today’s manufacturers and knowledge service providers, that’s a perplexing question indeed,” says the author of Integrating Lean Six

How Leading Companies Avoid Being Bitten by Telecom Expenses

Outsourcing Center, Kathleen Goolsby, Senior Writer

Voice and data communication--the fourth-largest operating expense for most companies--has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.

Outsourcing Brings Dinosaur Dig Up to Date

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Students at Southwestern Adventist University participate in a dinosaur dig in Wyoming every June. The site is so remote there were no telecommunication until the university outsourced. Now diggers can phone home and read their email.

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Why the US and UK Are Calling on South African Call Centers

META Predicts Offshoring Will Continue to Grow at 20 Percent Clip Through 2008

Ninety Percent of Senior Finance Executives Find Outsourcing Successful According to Surveys

Avoiding Outsourcing Pitfalls

A Candid Chat on Offshoring with MphasiS

How to Improve Processes From Within

How Leading Companies Avoid Being Bitten by Telecom Expenses

Outsourcing Brings Dinosaur Dig Up to Date

Industries

Services

Industry

Services

Cybersecurity

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