Manufacturing | Outsourcing Center

Outsourcing in Uncertain Times

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Corporate layoffs command the headlines. Inflation numbers are jumping up and the NASDAQ index is diving down. Yet some industries still can't find enough people to meet their growing orders. Are we heading toward the locust years or new boom?

Birthing a BPO: The VC Route

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Web-enabled applications have made the BPO offering irresistible. Outsourcing typical BPO functions like finance and accounting or human resources continues to gain popularity because outsourcing helps companies reduce their risk. The outsourcing vendor is an expert in the field, so

First Aid for HR

Outsourcing Center, Kathleen Goolsby, Senior Writer

Johnson & Johnson is the largest and most diversified healthcare company in the world. It manufactures world-renowned health care products and provides related services to consumers and pharmaceutical markets, selling products in more than 175 countries. With more than 190

Collective Behavior

Outsourcing Center, Kathleen Goolsby, Senior Writer

Believe it or not, before the launch of Windows 95, the ledgers of Microsoft's European entity, based in Ireland, looked dreadful. Mark Creighton, EMEA Credit and Collections Manager for Microsoft European Operations Centre, says the company decided to bring someone

Downtime Detour

Outsourcing Center, Kathleen Goolsby, Senior Writer

Imagine that you own a retail gas store and the cash register goes down. You can't sell gas or Twinkies. Now imagine, just for a moment, that you own over 1700 retail gas stores where this could happen. ARCO, a

Feathering Each Other’s Nests

Outsourcing Center, Kathleen Goolsby, Senior Writer

Birds of a feather flock together aptly describes the beginnings of the outsourcing relationship between Commonwealth Bank of Australia and its supplier-partner, EDS Australia. Both organizations are huge, both are global, both are renowned for the top-notch services they provide

Special Recognition For Outstanding Service

Outsourcing Center, Kathleen Goolsby, Senior Writer

Johnson & Johnson, the largest and most diversified healthcare company in the world. Deutsche Bank, one of the world's leading investment banks. Boeing Company, a leader in the aerospace industry. Glaxo Wellcome, Inc., a leading research pharmaceutical firm. Rohm and

Cultivating a High Yield in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The fourth largest steel company in the U.S., National Steel manufactures steel for the automotive, construction and tin container industries and has annual shipments of almost six million tons of flat rolled products. The company outsourced the housing and operation

Magnificent Medicaid Management

Outsourcing Center, Kathleen Goolsby, Senior Writer

Medicaid is one of the most controversial, complicated and expensive programs in U.S. government. It's very political, so there is a high level of interest, and there is also a lot of change going on in it all the time,

Digital Dilemma

Outsourcing Center, Kathleen Goolsby, Senior Writer

Without a doubt, today's competitive forces have pushed the role and importance of customer relationship management up to the top rung of the ladder to success for organizations. As it is so vital, it has become a specialized area and

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