Manufacturing Archives

Under the Radar: A Look at Oft-Overshadowed ITO Trends

Outsourcing Center, Patti Putnicki, Business Writer

If information technology outsourcing (ITO) were a movie, cloud, analytics and mobility would be the headliners. Although this trendsetting triad is having a dramatic impact on how services are consumed and how companies operate, a number of other significant trends

The Retail Revolution: Big Changes in Store

Outsourcing Center, Patti Putnicki, Business Writer

The past few years have not been kind to the retail industry. Sluggish economies, shrinking margins and a more cost-conscious consumer have taken their proverbial toll. “We’ve seen retail sales increase by 5 percent to 6 percent, yet profits declined

CyberSecurity Professionals and Compliance Officers at Odds Over Cloud Security

Outsourcing Center, Staff Writer

Enterprise IT and compliance groups agree on one thing for certain: their cloud environments could use some work on the security front. Less than half of the 1,018 IT security practitioners and enterprise compliance officers surveyed by the Ponemon Institute,

The Evolving Product Sourcing Value Chain in China — Part 1

Thomas Keenan and Geofrey L. Master, Mayer Brown LLP

The product supply chain from China is not what it used to be. Over the past 20 years, Chinese consumer-product manufacturers have become increasingly sophisticated and capable of taking on more “value-adding” tasks or segments of the product creation supply

Less Haste, More Speed: Improving the ROI on Outsourcing Transactions

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

Despite quantum improvements to outsourcing deals and governance over the past 10 to 15 years, when it comes to achieving outsourcing process excellence there’s still plenty of opportunity. Part of the challenge is that once the decision is made to

Managing Enterprise Mobility in a Bring-Your-Own-Device World: Trends, Challenges and the Role of Outsourcing

Outsourcing Center, Patti Putnicki, Business Writer

It is the era of the 24/7 employee – but no one seems to be complaining. Cloud computing, collaboration convergence and the need for access-on-the-go have driven a surge in mobility technologies. Instead of wanting to “get away from it

Valuing Terms in Outsourcing Contracts

Brad L. Peterson, Partner, Mayer Brown LLP

If you are an outsourcing customer, outsourcing contracts are like a three-legged stool. Their value depends on what you agree to buy, what you agree to pay and the terms. Although the agreement and the other contract terms are often

Trends in Transportation: Driving Innovation Through Outsourcing

Outsourcing Center, Patti Putnicki, Business Writer

Can transportation outsourcing be a catalyst for innovation? The answer is a definite “yes.” Today, transportation organizations are partnering with outsourcers to do more than reduce cost. Transportation outsourcing enables finding creative ways to decrease congestion, improve safety and protect

Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because their deals often lack one or more elements that are foundational to success. And all outsourcing relationships encounter challenges that arise in unanticipated situations. But

BPO Study’s Surprising Findings on Value and Long-Term Intent in Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

Buyers of outsourced services want their service providers to invest in technologies that bring continual improvement to the outsourced processes. Providers want to invest only where it is also beneficial to their margins in the long run. Therein lies a

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The Evolving Product Sourcing Value Chain in China — Part 1

Less Haste, More Speed: Improving the ROI on Outsourcing Transactions

Managing Enterprise Mobility in a Bring-Your-Own-Device World: Trends, Challenges and the Role of Outsourcing

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