Industry | Outsourcing Center

Netsourcing: the Life Blood of an ISO

Steve Gust

Larry Marcus, president and chief executive officer, of NY based MiracleNet.com knows that his service needs to be up to par when it comes to being an ISO. There are simply too many others out there. AOL, EarthLink and MSN

Outsourcing’s Little Dipper

Outsourcing Center, Kathleen Goolsby, Senior Writer

Ancient navigators found their way by following the Little Dipper. The constellation's polestar, Polaris, always conspicuous and very near the north celestial pole, was used as a guide in traveling the seas. Outsourcing, often undertaken by buyers who have no

Changes in Accountability for eBusiness and Internet Initiatives

Outsourcing Center, Kathleen Goolsby, Senior Writer

To be held accountable means one is subject to certain obligations. In the world of outsourcing, both buyers and suppliers must take preventive measures to ensure an equitable and successful relationship. For the buyer, this means structuring an effective contract

The New BPO Mantra: Get In, Get Out

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Swart, the president of Intell-a-Pro, Inc., a business process outsourcing (BPO) firm based in Amelia, Ohio, feels tools now becoming available on the Net will allow companies to reduce labor intensive areas in their business processes...

To Be Worth One’s Salt

Outsourcing Center, Kathleen Goolsby, Senior Writer

Prisons are one of the most difficult areas to privatize and do it well and safely, says Adrian Moore, of the Reason Foundation. While the task of taking away an offender's liberty rightly belongs to the government's judges and juries,

Raising Prison Bars

Outsourcing Center, Kathleen Goolsby, Senior Writer

There are arguments both for and against outsourcing and privatization of prison facilities. Some say it allows prisons to be constructed and operated more efficiently and cost-effectively. Others say a supplier's profit may interfere with inmates' interests. One thing cannot

Accounting for Results

Outsourcing Center, Kathleen Goolsby, Senior Writer

At first blush, Cornell Companies, Inc. appears to be just one among several private corporations whose enterprises generate revenue by building and operating prisons. Beyond the momentary glance, though, Cornell contrasts sharply with its competitors. Just like the background and

ASP Makes Sure You’ve Got Mail

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When midnight hits on December 31, Netizens will have sent 2.2 trillion email messages. That's because 97 percent of Internet users correspond by email, according to IDC. Back in 1998, a long time ago measuring by Web time, U.S. citizens

How to Select an ASP Supplier

Outsourcing Center, Kathleen Goolsby, Senior Writer

How to Select an ASP Supplier... The path a buyer should take in selecting an ASP depends on the buyer's intent for use of the outsourced application. Adam Braunstein, Senior Research Analyst with the Robert Frances Group, explains that the

Contracting With ASP’s What’s the Customer to Do?

George Kimball

Application service providers (ASP's) promise to make all this go away. Rather than pay large license fees and hire swarms of consultants, companies may rent the software, or buy applications by the drink, paying so much per user, per month.

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