Industry Archives

Distinguishing Between Dispute and Discussion:

Robert E. Zahler

Why do customers and suppliers often mutually characterize their outsourcing relationships as adversarial? The single biggest reason is a failure by both parties to distinguish between legitimate disagreement and discussion, on the one hand, and improper and harmful dispute, on

The Rise of Global Business Process Outsourcing

Joseph Vales, Senior Partner, Vales Consulting Group

Business Process Outsourcing (BPO) is paving the way for leading companies to compete globally and increase profitability into the new millennium.

EURO: Ready or Not, Here It Comes

Richard Lister

On January 1, 1999, eleven member countries of the European Union (EU) will adopt the Euro as their common currency. This move has complex implications for outsourcing in Europe. It will affect existing and new contracts and, more fundamentally, have

The Many Sides of a Re-Do

Bill Deckelman

Outsourcing's maturation as an industry has created a substantial body of experience in 'renegotiating' and 'restructuring' outsourcing contracts. Today, these transactions -- sometimes referred to as re-do -- are more the rule than the exception.

Lateral Leadership For Organizations That Are Outsourcing

Michael Useem, Professor of Management and Director Center for Leadership and Change Management, Wharton School, University of Pennsylvania

American firms continue their rapid expansion of service and product outsourcing. Companies signed major new contracts for information outsourcing alone in 1994 worth $11 billion; in 1995, $20 billion; and in 1996, $33 billion, and all signs point to vigorous

Making Today’s Relationships Work

Outsourcing Staff

Long-term Information Technology (IT) relationships have always been fraught with challenges. Today, long term relationships patterned after those of the past don't have a prayer for success. Why? Because the static nature of the agreements dooms them to failure.

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Distinguishing Between Dispute and Discussion:

The Rise of Global Business Process Outsourcing

The Many Sides of a Re-Do

Lateral Leadership For Organizations That Are Outsourcing

Industries

Services

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Cybersecurity

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