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Research & Insight

Industry

How Outsourcing HR to a Single Provider Helped a Company with Offices as Large as 200 and as Small as One

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Steelcase has offices in 20 countries. Some have payrolls of 200, others just one. Every country has different labor laws. Language is also an issue. Outsourcing to just one provider solved the language and legal challenges and gave Steelcase a

How an Outsourcing Buyer Helped its Service Provider in Haiti after the Earthquake

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing is a business transaction. But sometimes outsourcing gets personal. When natural disaster strikes, sometimes the best aid comes from a long-term outsourcing partner. Many times it’s the outsourcing service provider who steps in to help out. (See these Outsourcing

When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing

Outsourcing Center, Kathleen Goolsby, Senior Writer

How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise

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