Industry Archives

Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Verticalization. Major changes in the supplier landscape. Melding process and technology to boost FAO processes to the next level. Here is what our experts are predicting for future trends in finance and accounting outsourcing. Ritesh Idnani, Vice President and Head,

Do You Have What it Takes to Lead Transformational Change in Outsourcing?

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

The economic crisis has unleashed a huge appetite for change. Visionary leaders are implementing transformational global sourcing initiatives at an accelerated pace. Linda Tuck Chapman presents a primer on outsourcing leadership.

The Nuts and Bolts of Collaborative Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective

Outsourcing Allows Back-up Services Provider to Retain Market Leadership

Outsourcing Center, Bruce McCracken, Business Writer

Web 2.0 created a dilemma for Intronis, a provider of online data back-up systems. Its customers needed the software to back up their burgeoning data faster. Its proprietary software was increasingly unable to accommodate their needs and it didn't have

Why Chile Is Becoming an Offshore Destination

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today, companies are outsourcing to other places in the world besides Asia to diversity their risk. Read why both buyers and suppliers are selecting Chile.

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases

Outsourcing Center, Bruce McCracken, Business Writer

Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.

Supplier Keeps Mailrooms Safe at Verizon Wireless

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Océ Business Services has handled its share of emergencies for Verizon Wireless, including the anthrax scare after 9/11 and the ravages of Hurricane Katrina. And its improved processes have generated savings of $1.5 million rather than the projected $300,000 -

How Sophisticated Consumers, Globalization, and the Economy are Changing How Companies Compete

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Changes in the global economy and new demands by consumers have radically altered the business landscape, according to M.S. Krishnan. In light of four game-changing trends, he believes companies must focus on the centrality of the individual and on access

Legal Voice: If There’s a Data Security Breach, Who’s Responsible and Who Pays the Fine?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Data security has become the number one issue in outsourcing contract negotiations, reports John Delaney of Morrison & Foerster. Buyers believe suppliers have superior processes, so they should be responsible for security breaches. But suppliers know no system is immune.

Companies Need Customer Expectation Management Because Successful Customers Create Profitable Businesses

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Competition is fueling customer churn and testing customer loyalty. Vijayalakshmi S. Paduvalli describes how customer expectation management helps companies extend market share and expand relationships in today's challenging economy.

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Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape

Outsourcing Allows Back-up Services Provider to Retain Market Leadership

Why Chile Is Becoming an Offshore Destination

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases

Supplier Keeps Mailrooms Safe at Verizon Wireless

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