Industry | Outsourcing Center

Facilities Management Outsourcing: How to Build a Winning Global Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Every penny counts. CA restructured 30 offices worldwide in just 90 days. The savings went to the bottom line when the company reported its year-end results to Wall Street.

How to Manage and Mitigate Offshore Risks

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.

A Small Business Competitive Advantage: Outsourced Finance and Accounting Solution

Outsourcing Center, Kathleen Goolsby, Senior Writer

A lot of small business owners are great at their business but not at handling their finance and accounting processes. This causes them to make poor decisions that could sink their business. Here's a flexible outsourced solution for this process,

Trends in Factors Surrounding Achieving Cost Reduction by Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center studied cost-reduction data from the 2009 Outsourcing Excellence Awards program. This article discusses the findings from that study including trends in provider selection criteria, factors that led to cost reduction, and the buyers' use of funds produced by

2009 Outsourcing Excellence Awards Data Reveal New Trends in Service Provider Qualities

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center studied 42 outsourcing relationships to determine success factors based on characteristics the buyers liked about their service providers. The study revealed some significant findings around which both buyers and providers may want to shift some focus.

Teaming with the Right Provider Enables Application Developer to be First to Market

Outsourcing Center, Bruce McCracken, Business Writer

Mitek Systems had a great idea: the applications developer wanted to turn camera phones into scanning devices so customers could make payments and deposit checks. However, the company lacked the internal staff to develop the application which had to work

Tough Economic Times Ratchet Up Need for Investing in Employee and Leadership Development Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Learn why employee and leadership development programs are a top priority at successful companies - especially in tough economic times - the difficult questions CEOs and business owners must consider surrounding performance management, and the role an HR organization must

Study Reveals Drivers in Decisions to Add Scope and/or Extend Contract Term

Outsourcing Center, Kathleen Goolsby, Senior Writer

Adding scope to an outsourcing contract, whether it occurs before contract end or at the scheduled time for renewal, is a tactic that makes the deal more mutually beneficial over time. Outsourcing Center studied 92 relationships to identify the drivers

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing

Outsourcing Center, Bruce McCracken, Business Writer

Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural

Study Reveals Key Factors in Decisions for Early Renewal of Outsourcing Contracts

Outsourcing Center, Kathleen Goolsby, Senior Writer

Why do some buyers decide to renew their outsourcing contracts early before the term expires? Outsourcing Center studied 92 relationships to identify the drivers for early renewals. The study also revealed top qualities of providers appreciated by buyers in early-renewal

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