Industry Archives

What’s New in BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here's a BPO road map for 2005.

What to Expect This Year in the Leading BPO Processes

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Here's a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.

The Top 10 Outsourcing Events in 2004 and What They Mean

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

David Letterman didn't do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS' fallen angel status made the list.

New Outsourcing Risks in 2005 and How to Mitigate Them

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.

How Real Estate Choices Affect Offshoring Decisions

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Locations like Brazil and Argentina may compare favorably with current offshoring favorites such as Delhi and Shanghai, a new study by global real estate firm Jones Lang LaSalle found. Read about the up-and-coming offshore locations.

Why the US and UK Are Calling on South African Call Centers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Datamonitor says India will continue to have the lion's share of the call center market for the foreseeable future. But higher value transactions are going to South Africa. Read why.

Thinking Out of the Box for 5THink Creates New Business for ASP

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Crown Peak turned its process on its head to solve a problem for a new client. The result: a whole new line of business. Read how suppliers can expand their business by asking the question: Where else will it work?

META Predicts Offshoring Will Continue to Grow at 20 Percent Clip Through 2008

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The research group predicts the offshore outsourcing market will continue to grow nearly 20 percent annually through 2008. Currently it estimates the total offshore market is greater than $10 billion.

Defining the Role of the Technology Lawyer

Kevin E. Colangelo, Kramer Levin Naftalis & Frankel LLP

Here's why you need a technology lawyer when you do your next outsourcing deal. Kevin Colangelo of Kramer Levin Naftalis & Frankel explains why your attorney needs to understand server configurations as well as contract law.

Ninety Percent of Senior Finance Executives Find Outsourcing Successful According to Surveys

Outsourcing Center, Bruce McCracken, Business Writer

More than 90 percent of financial executives labeled their outsourcing successful. But the big surprise was that cost savings are neither the primary motivation to outsource nor the biggest benefit perceived. At the end of the day, it's all about

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What’s New in BPO

Why the US and UK Are Calling on South African Call Centers

Thinking Out of the Box for 5THink Creates New Business for ASP

META Predicts Offshoring Will Continue to Grow at 20 Percent Clip Through 2008

Ninety Percent of Senior Finance Executives Find Outsourcing Successful According to Surveys

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