Industry Archives

A Sporting Goods Manufacturer Outsources CRM to Drive a Golf Email Campaign

Outsourcing Center, Bruce McCracken, Business Writer

Wilson Sporting Goods wanted to send 90,000 emails to its golf customers. But it had never done an email campaign before. Outsourcing got the job done.

IDC Study

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.

Anchor for Agility

Outsourcing Center, Kathleen Goolsby, Senior Writer

When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.

Service Provider Bankruptcy

Paul J. N. Roy, Partners, Mayer, Brown, Rowe & Maw

Your service provider just declared bankruptcy. What do you do now? Lawyers at Mayer, Brown, Rowe & Maw have some surprising remarks about what you can and can't do and some good ideas about how to protect yourself in your

Florida Makes a Key Move: Outsourcing HR

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Governor Jeb Bush wanted some forward-thinking ideas implemented in the state's personnel office that the old technology couldn't handle. After studying the private sector, America's fourth largest state outsourced its HR to Convergys.

East Meets West Up Close and Personal

Outsourcing Center, Kathleen Goolsby, Senior Writer

Facing mountainous bad debts and a failing national economy, Japan's banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and

New Report: Most Small Businesses Save Significant Sums Through HR Outsourcing

Outsourcing Center, Bruce McCracken, Business Writer

A new study shows 89 percent of buyers using Professional Employer Organizations reported saving $600 per employee annually, on average. Read how PEOs are benefiting small to medium-sized businesses.

When Squeeze Starts to Hurt

Outsourcing Center, Kathleen Goolsby, Senior Writer

More than 35 million Americans currently qualify for Medicaid; that number will explode as the baby boomers age. Outsourcing is one way to cut costs to stay profitable while improving quality. Here's how Arkansas and Delaware attacked the Medicaid problem.

The Coming Sea Change in Offshore IT

Stephen Dunn, Principal, Everest Group

Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.

Contracting for International Outsourcing

Brad L. Peterson, Partner, Mayer Brown LLP

International outsourcing is tricky, especially when many countries are involved. Attornies Brad Peterson and Mark Prinsley discuss the legal ramifications.

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IDC Study

Anchor for Agility

Florida Makes a Key Move: Outsourcing HR

Contracting for International Outsourcing

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