Industry Archives

Shaping the Future of Communications

Outsourcing Center, Kathleen Goolsby, Senior Writer

We keep you abreast of significant developments that affect outsourcing strategies for both buyers and suppliers. Read about the recent advances in voice-over-IP and satellite communication technologies that affect mobile workforces, Homeland Defense, globalization and multi-location enterprises.

General Motors Drives e-Vehicle

Outsourcing Center, Kathleen Goolsby, Senior Writer

When GM realized it wasn't making the best use of its enterprise marketing dollars and customer services, it came up with a unique strategy. But to ensure success in achieving enterprise-wide value, the strategy required outsourcing.

Financial Institution Outsourcing: Managing the Risks

Thomas J. Smedinghoff, Partner, and Creighton R. Meland, Jr., Partner, Baker & McKenzie, Chicago, Illinois

In the Bible, Cain insisted he was not responsible for his brother's actions. That's not true if you are a financial institution. Banks, savings and loans and credit unions are still responsible for the actions of their service providers. Two

Outsourcing Allows British Banks to Check Out of Check Processing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Two big banks in England needed to upgrade their check clearing operations. But they didn't want to invest in the process due to falling volumes. Outsourcing helped them gain access to new technology as well as lower costs.

Trust Nobody; Train Everybody

Outsourcing Center, Kathleen Goolsby, Senior Writer

Serious legal consequences can result from employees' lack of awareness of new procedures for privacy and security issues due to HIPAA. But implementing the policies and educating employees is costly and requires expertise. One outsourcer, however, has a unique, low-cost,

Cost V. Control: Thoughts on Outsourcing Your eCommerce Offering

Michael S. Mensik, Partner, Baker & McKenzie

Companies face five key legal issues when they outsource their eCommerce offerings. Attorneys at Baker & McKenzie show you the legal sandbars and explain how to navigate around them.

Outsourcing Long-Term Care Policy Administration Allows Entry in the Short Term

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Baby boomers, concerned about protecting their financial assets, are looking at long term care policies to help defray that cost. Insurance companies expect sales volumes to grow. They are turning to suppliers like EDS to be ready when the boom

The Art of Fulfillment

Outsourcing Center, Kathleen Goolsby, Senior Writer

Finding top talent for sales support and fulfillment is always a challenge. Spherion helped the second largest check printing company in the U.S. man its sales resource center. In addition to great customer service, the buyer was finally able to

Value in Outsourcing – It’s Not About a Black and White Contract

Outsourcing Center, Kathleen Goolsby, Senior Writer

In today's hospitals, technology is of utmost importance to reducing costs, streamlining functions and providing the best patient care. Some hospitals have learned that outsourcing can make an enormous strategic impact and be a differentiator in competitive advantage.

Outsourcing: Dynamo for Transformation

Outsourcing Center, Kathleen Goolsby, Senior Writer

Total integration after mergers/acquisitions is difficult to achieve...but IBM knows how to do it, no matter how complex it appears to be.

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Shaping the Future of Communications

General Motors Drives e-Vehicle

Outsourcing Allows British Banks to Check Out of Check Processing

Cost V. Control: Thoughts on Outsourcing Your eCommerce Offering

Outsourcing Long-Term Care Policy Administration Allows Entry in the Short Term

The Art of Fulfillment

Value in Outsourcing – It’s Not About a Black and White Contract

Outsourcing: Dynamo for Transformation

Industries

Services

Industry

Services

Cybersecurity

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