Industry Archives

Don’t Skip on the Details

Greg Short, Counsel in the Los Angeles office of Shaw Pittman LLP

Don't shortchange the exhibits in your outsourcing contract. They contain the core of your outsourcing agreement, including the price of services and your service level agreements.

Rx for Secure Patient Data Collection

Jerri L. Ledford, Business Writer

Outsourcing patient data must satisfy a hospital's stringent security requirements. One ASP has developed a prescription for protecting patient data on the Web.

Outsourcing Virtual Warehousing Enables Entry into New Markets

Outsourcing Center, Kathleen Goolsby, Senior Writer

Virtual warehousing is not new, but it's sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.

Smoothing Over the Privacy Potholes in BPO Outsourcing

Rebecca S. Eisner, Partner, Mayer, Brown, Rowe & Maw

New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here's why.

Information Security in Outsourcing Agreements

Brad L. Peterson, Partner, Mayer Brown LLP

Information security is becoming extremely important in today's uncertain world. Suppliers have access to your very crucial information. Learn how to protect company secrets in your outsourcing contracts.

Show Me the Knowledge

Chris Pryer, Business Writer

Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.

Gung-Ho for More Than Vanilla

Outsourcing Center, Kathleen Goolsby, Senior Writer

What's a company to do when it has the business but not the resources to do it? Here's the story of a deal that looked impossible at first...until it was outsourced to an ASP.

It Was a Dark and Stormy Night…

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing is not just about turning over a business process to a company with expertise and resources in that area. It's more successful when both parties work as a team to overcome all challenges. Here's a striking example of an

Resourceful Outsourcing Nabs Outsourcer’s Resources

Outsourcing Center, Kathleen Goolsby, Senior Writer

Manufacturing companies are finding that technology sometimes creates a need for new facilities, as well as streamlined processes. Find out how a U.K. company lacking investment capital used outsourcing to obtain a new facility.

The Little Things Make a Big Difference

Outsourcing Center, Kathleen Goolsby, Senior Writer

Need help with your direct marketing efforts? Find out what Chase Manhattan Mortgage learned about the crucial role a supplier can play in your success.

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Don’t Skip on the Details

Outsourcing Virtual Warehousing Enables Entry into New Markets

Show Me the Knowledge

Gung-Ho for More Than Vanilla

Resourceful Outsourcing Nabs Outsourcer’s Resources

The Little Things Make a Big Difference

Industries

Services

Industry

Services

Cybersecurity

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