Industry Archives

Outsourcing Grows as Economy Slows

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

With the threat of Y2K glitches, many companies delayed outsourcing commitments during the final half of 1999. But companies returned to outsourcing in 2000. Megadeals lit up the landscape, says Bob Pryor, vice president of Cap Gemini Ernst & Young

Outsourcing Now Has Ebusiness Component

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When buyers decide to outsource today, you can bet ebusiness considerations are part of the contract. Paul Cofoni, president of the technology management group at Computer Science Corporation (CSC), says he rarely sees an outsourcing proposal that doesn't have a

IT Vendor as Change Agent

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyers are interested in transformation, says Joe Ragusa, vice president, Transformational Outsourcing for IBM Global Services, based in Somers, New York. They see outsourcing vendors as change agents who can provide the skills, processes and technology they need to enter

Big Companies Embrace Multi-Process BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The trend to outsource non-core business processes is 'irreversible,' says John Barnsley, global leader for Business Process Outsourcing for PricewaterhouseCoopers (PwC), and is steadily moving to include multiple activities. Barnsley attributes an overall increase in acceptance of BPO as an

Equity Creates ‘Sticky’ Outsourcing Deals

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Information technology is moving from legacy information into a commodity. This inexorable shift is altering the nature of the relationship between buyer and supplier. That has been a pretty big change in the market last year, says Bob Chaffin, contract

Sorting Through the Rubble

Outsourcing Center, Kathleen Goolsby, Senior Writer

New vendors around every corner. Mega deals. Dead dotcoms. And even some fallout from Y2K. They littered the year 2000 battlegrounds in the outsourcing arena. Gartner Dataquest's Bruce Caldwell, senior analyst-outsourcing, recently completed reports and forecasts from his company's surveys

Double Digit Growth for BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

There was a huge up tick in business process outsourcing (BPO) in 2000, says Julie Giera, vice president at Giga, a Cambridge, Massachusetts-based research and advisory firm specializing in the technology industry. She attributes BPO's double digit growth to the

2001: An Ecommerce Odyssey

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This year will be the year of ecommerce outsourcing. But the seeds were sown last year, according to Richard Raysman, a partner at Brown Raysman Millstein Felder & Steiner LLP, a law firm in New York City specializing in outsourcing.

An Insider’s View of the Future for ASPs

Outsourcing Center, Kathleen Goolsby, Senior Writer

Application Service Providers (ASPs) attracted more attention than anything else in outsourcing in 2000. Kirk Krappe, senior vice president of products and markets for Corio, Inc., one of the industry's pioneers and leading ASPs, predicts even more incredible growth in

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Outsourcing Grows as Economy Slows

Outsourcing Now Has Ebusiness Component

IT Vendor as Change Agent

Big Companies Embrace Multi-Process BPO

Equity Creates ‘Sticky’ Outsourcing Deals

Sorting Through the Rubble

2001: An Ecommerce Odyssey

An Insider’s View of the Future for ASPs

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Cybersecurity

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