Industry Archives

Wireless Billing Complexities Crave Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Current communication providers will need to revamp their system to handle billing processes for wireless services. Thomas Tunstall, Ph.D., at KPMG Consulting LLC, explains that the revenue streams that have come from voice will increasingly shift to data. Traffic from

First Aid for HR

Outsourcing Center, Kathleen Goolsby, Senior Writer

Johnson & Johnson is the largest and most diversified healthcare company in the world. It manufactures world-renowned health care products and provides related services to consumers and pharmaceutical markets, selling products in more than 175 countries. With more than 190

Flooded with Possibilities

Outsourcing Center, Kathleen Goolsby, Senior Writer

No doubt, you've seen the ads with the cupped hands ready to cradle your life. With the accompanying slogan, You're in good hands with Allstate, one would naturally assume that customer satisfaction is a high priority with this insurance company.

Collective Behavior

Outsourcing Center, Kathleen Goolsby, Senior Writer

Believe it or not, before the launch of Windows 95, the ledgers of Microsoft's European entity, based in Ireland, looked dreadful. Mark Creighton, EMEA Credit and Collections Manager for Microsoft European Operations Centre, says the company decided to bring someone

Downtime Detour

Outsourcing Center, Kathleen Goolsby, Senior Writer

Imagine that you own a retail gas store and the cash register goes down. You can't sell gas or Twinkies. Now imagine, just for a moment, that you own over 1700 retail gas stores where this could happen. ARCO, a

Strategic Defense

Outsourcing Center, Kathleen Goolsby, Senior Writer

With technology requirements aimed squarely at their weakest point, yet with a goal to be the government's choice to build 21st-century destroyers, BIW made the strategic decision to outsource all of its IT operations to Computer Sciences Corporation (CSC). We

Feathering Each Other’s Nests

Outsourcing Center, Kathleen Goolsby, Senior Writer

Birds of a feather flock together aptly describes the beginnings of the outsourcing relationship between Commonwealth Bank of Australia and its supplier-partner, EDS Australia. Both organizations are huge, both are global, both are renowned for the top-notch services they provide

Special Recognition For Outstanding Service

Outsourcing Center, Kathleen Goolsby, Senior Writer

Johnson & Johnson, the largest and most diversified healthcare company in the world. Deutsche Bank, one of the world's leading investment banks. Boeing Company, a leader in the aerospace industry. Glaxo Wellcome, Inc., a leading research pharmaceutical firm. Rohm and

Cultivating a High Yield in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The fourth largest steel company in the U.S., National Steel manufactures steel for the automotive, construction and tin container industries and has annual shipments of almost six million tons of flat rolled products. The company outsourced the housing and operation

Magnificent Medicaid Management

Outsourcing Center, Kathleen Goolsby, Senior Writer

Medicaid is one of the most controversial, complicated and expensive programs in U.S. government. It's very political, so there is a high level of interest, and there is also a lot of change going on in it all the time,

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Wireless Billing Complexities Crave Outsourcing

First Aid for HR

Flooded with Possibilities

Collective Behavior

Downtime Detour

Strategic Defense

Feathering Each Other’s Nests

Cultivating a High Yield in Outsourcing

Magnificent Medicaid Management

Industries

Services

Industry

Services

Cybersecurity

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